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Customer Service Excellence

In Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

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Ce que vous apprendrez

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

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Pourquoi vous voulez l’apprendre

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Comment cela va vous aider

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

Dates du prochain cours

Sélectionnez un site ci-dessus pour trouver les dates des cours dans votre région. 

Vous n'avez pas trouvé de date qui vous convenait? Vous voulez que ce programme soit offert à votre organisation ou à votre équipe? Communiquez avec nous pour obtenir plus d'informations.

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