Igniting Workplace Enthusiasm
  Print  

Transforming Customer Complaints into Opportunities

Monday, December 04, 2017

EASTERN TIME
11:00 AM - 02:00 PM

Online

Length: 3-hour Live Online Workshop

This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Language:English

 
 
Not a member? You'll have a chance to register during the checkout process.
Eligible for GSA Pricing
  Price Qty
Registration $349.00
Totals $349.00 1
Click 'Update' to recalculate the registration cost and available registrants.
 

Registration

 
 Indicates Required Field
 
  First Name M.I. Last Name
 
 
 
 
 

Company Info

 
 
 
 
 
 
 
 
 
 
 
 

Test Banner 1

Free Weekly Tips

Daily Dose Banner


 
 
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com
 

780 Third Ave, C-1, New York, NY 10017, US
Toll Free: 800.231.5800

Follow us on