Igniting Workplace Enthusiasm
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Transforming Customer Complaints into Opportunities

Tuesday, December 23, 2014

EASTERN TIME
09:00 AM - 12:00 PM

Online

Length: 3-hour Live Online Workshop

This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Language:English

 
 

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