Igniting Workplace Enthusiasm

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Transforming Customer Complaints into Opportunities

Friday, November 14, 2014

EASTERN TIME
01:00 PM - 04:00 PM

Online

Length: 3-hour Live Online Workshop

This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Language:English

 
 

Registration for this event is closed

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