Igniting Workplace Enthusiasm

Transforming Customer Complaints into Opportunities

Thursday, February 20, 2014

03:00 PM - 06:00 PM


Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business? In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.

Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.

Want to know more? Learn what to expect!



Registration for this event is closed

Test Banner 1

Free Weekly Tips

Daily Dose Banner

© 2018 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com

780 Third Ave, C-1, New York, NY 10017, US
Toll Free: 800.231.5800

Follow us on