Transfer & Cancellation Policy

Transfer Policy after the Start of a Course*

A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee.  All credits for paid courses and seminars will expire one year after they are issued.

A 5% service fee is attached to any request to change payment from one credit card to another.

Cancellation and Refund Policy* 

The Dale Carnegie New York City Center of Excellence Office and Dale Carnegie Digital Division will provide you with a complete refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course.
Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier.
If you attend all or part of a course, no refunds will be provided.

*Transfer and Cancellation Policy varies by location. Please contact your local office for more information.

We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible.  You may choose to receive a full refund of your registration fee or credit on another class.  Dale Carnegie will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.

Attendance Policy: 

Dale Carnegie Training is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit.  To successfully complete your program and receive your certificate you must attend and participate in 80% or more of the program sessions for a time phased program. For example, if your program is 8 sessions over a period of weeks,  you will need to attend 7 of the 8 sessions to successfully complete the program. For a 2 or 3 day program you will need to attend and participate in 100% of the sessions to successfully complete the program.