Igniting Workplace Enthusiasm
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Leadership

The Leadership Advantage

This leadership development program gives participants the building blocks to recognize the traits and styles of leaders, sharpen existing skills, and master new strengths. It emphasizes the principles of effective leadership. Moreover, this seminar offers people the practical tools and techniques to become effective leaders.

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Engaged Employee Training Package

Learn to deal effectively with challenges, minimize the negative aspects of stress, and influence others. The Engaged Employee course package provides the skills an individual contributor needs to stay motivated, on task, and be an effective team member. This package will give you or your team a grounding in how to maintain a positive work environment and take ownership of their role. The courses are specially selected to help participants thrive in today’s business environment with topics that include handling disagreements, setting goals, building trust, stress management and effective communication up and down the ladder.

High Potential Leaders Package

Inspire your team to achieve the unexpected. The High Potential Leaders package provides people with direct responsibility for a team (or who have been identified as having management potential) with the skills need to inspire teams and shift from individual contributors to leaders. This package will equip high potential employees with the experience they need to take charge. The courses are specially selected to help leaders properly manage their relationships with others in order to build influence and agreement – with a bottom line being teams that cooperate more effectively to get the job done. High Potential leaders will also learn how to facilitate productive meetings, and offer performance feedback when appropriate, not just during PA reviews.

A Manager’s Guide to Sustainable Employee Engagement

This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Succession Planning for You and Your Managers

Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.  
 

Coaching for Improved Performance

This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.
 
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Lead Change Effectively

In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

Virtual Meetings that Engage

In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience.

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Critical Thinking: Tools for Effective Action

This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

Communicate to Lead - Module 2 - Communication Filters - On Demand

Our communication is impaired by different forms of "filtering." Some of these filters are internal, generated by ourselves, and others are external, generated by the other person. These filters affect our ability to get our message across clearly. In addition, they impede the message that is being communicated from others to us. Learn to identify and manage filters to be role models of effective communication.

Leadership Training for Managers (3 Day)

The business world has changed! Instead of pushing people to achieve, successful leaders pull people to succeed, requiring a new skill set to make it to the top. Learn how to stop managing and start leading, to play a vital part in your organization's future. A good manager is not always a good leader.

Step Up to Leadership for Engineers

Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability."
 
Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it.
 
This program is being offered exclusively for IEEE members.  You will learn important skills like delegation, time management, and performance appraisal techniques. You'll also collaborate with others in similar roles, gaining insights into the more advanced aspects of leadership so you can better inspire and motivate your team.
 
This workshop will help you:
  • Determine your leadership style and the impact of that style on your team
  • Delegate responsibility, authority and accountability
  • Give difficult feedback without creating resentment
Core Competencies: Leadership, Interpersonal Skills, Management Controls

 

Related Competencies: Attitude, Decision Making, Professionalism

Results Without Authority + Presentations that Influence People (Bonus Package)

Great leaders and managers know how to influence others in a way that builds trust, while communicating goals clearly and confidently. When you combine the Dale Carnegie strategies for influence with the principles of influential communication, you’ll discover a new level of effectiveness, even when working with people who do not report to you. This package combines our live online webinar, Getting Results Without Authority, with our on-demand course, Presentations that Influence People.
Save $50 with this Bonus Package!

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

Leadership Training for Managers Free Session

If you would like to learn more about the Dale Carnegie Training approach to leadership, please register today for the first session of our Leadership Training for Managers Course...FREE.

Leading an Engaged Workforce

Now, learn to use the four emotional drivers of engagement discovered in our ground-breaking research to lead your team, division or company to new levels of achievement. 

Sales Leadership Roadmap: A Sales Management Workshop

Successful leaders use a variety of tools for building teamwork and camaraderie, collaboration, engagement, and trust. Specifically using social media and on-going learning and development will help keep your team connected and churning out the sales. Now is the time to build a personal brand your team can trust!
Want to know more? Learn what to expect!

Resilient Leadership: A Sales Management Workshop

Anyone can make an excuse or blame someone or something else when problems occur. It takes a person of character to figure out how to bounce back consistently, respond, be in control of their emotions and think quickly. Resilience is not what happens to you, it’s how you react to, respond to, and recover from what happens to you.
Want to know more? Learn what to expect!
 

Managing Global and Virtual Teams - On Demand

In your roles as leader and team member, you may have experienced some challenges working as part of a global and virtual team. This course will review some of the common issues that global and virtual teams must work through to achieve their ultimate potential.

NextGen Business Leaders Online Certificate Program

Teens and millennials face an incredible challenge finding a job in today's business climate. Many approach the workforce armed with a sound education and experience in their specialty -- but there's one critical element missing: human relations skills for business.
 
The NextGen Business Leaders Online Certificate Program provides a practical training on how to properly respond to the challenges of business interactions. This certificate provides access to eight specially selected 1-hour Live Online webinars.

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

Leading Accountable Engagement

FOUR-SESSION SEMINAR --Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.
 
Want to know more? Learn what to expect!
 

Sales Leadership Attitude: A Sales Management Workshop

As a sales leader, one of your most important jobs is to set a positive, self-confident tone. If great attitudes are what you want from those on your team, then learn the foundations for starting your personal process of great leadership!
 
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Unleash the Power of Mentoring In your Organization

A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives
 
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Analyze Problems and Make Decisions

This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.
 

Communicate with Different Personality Styles

Many behavioral psychologists have researched the theory that people's behavior can be roughly classified in four groups: driver, expressor, amiable, and analytical. No one is purely any style, and no style is better or worse than another. By recognizing our dominant style and developing the ability to identify traits in others, we can change our behaviors to interact with a wide variety of personalities and tendencies. In this one-hour webinar, you will identify your own personality style and learn how to modify your behaviors to better connect with, and influence the behavior of, people of different styles.

Developing Cultural Adaptability - On Demand

You're a manager of a multicultural team, and you want to increase your effectiveness working across cultures. In a global workplace, you need to understand that you're working with, and are surrounded by, people with different mindsets and expectations based on their different backgrounds. You don't want to cause misunderstandings, frustrations, stress, or costly professional blunders, all of which can be avoided when you know how to adapt to cultural differences. Dealing with cultural differences isn't just an intellectual exercise. For managers working in an increasingly global environment it's a pivotal skill for practicing leadership. Contemporary organizations demand an understanding of how to negotiate the complex social situations that arise when many cultures come together

A Manager’s Guide to Sustainable Employee Engagement

 This two-hour, Live Online workshop provides powerful tools to help you attain, sustain, and maintain employee engagement by cultivating positive relationships. Join us to assess your own level of engagement and learn which of your team members are actively engaged. Backed by the latest research, we’ll take a closer look at the intangible levers that motivate employees. You’ll use the Dale Carnegie Engagement Self-Assessment along with Bob Kelleher’s Assessing Employees tool, an innovative approach to understanding employees’ talents to help you develop them more effectively. You’ll then explore Bob Kelleher’s Seven Motivators Resource Tool to discover primary and secondary motivational drivers for each team member and develop ideas for better engaging them based on the results. In short, Dale Carnegie Digital and Bob Kelleher will give you a practical engagement roadmap sure to transform your culture and create a win-win situation for employees, organizations, and customers.

Winning Leadership: Engage, Align, and Get Results

FOUR-SESSION SEMINAR --Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.
 
Want to know more? Learn what to expect!
 

People, Process and Results: A Sales Management Workshop

Organizations today operate in an environment of rapid, continuous change. Clear and compelling communication is an essential leadership skill in leading through change. Creating a communication plan can help leaders and their teams SOAR to success.
 
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Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
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Building Your Power Team

Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport, and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.
Want to know more? Learn what to expect!

Getting Results Without Authority

Getting Results Without Authority is part of the Keys To Success Webinar Series. In this Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most.

Want to know more? Learn what to expect!
 
 

Powerful Conversations to Engage Your Workforce

Great conversationalists are able to find connections with others by asking the right questions and learning team members’ likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
 
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Negotiations: A Human Relations Approach

Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something that they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.
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Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Active Listening - On Demand

Your effectiveness as a leader depends on your ability to communicate and resolve issues with your peers, bosses, or direct reports. By learning and committing to the skills and behaviors of active listening, you will become a more effective listener and improve your ability to resolve problems and influence positive outcomes.

Adapting To Change - On Demand

Change can best be understood as the situations and occurrences that impact individuals or organizations – such as a new boss or a shift in policy. Transition is the internal, psychological, and emotional process of adapting to a new situation. Transition can happen quickly or slowly, and different people experience transition in different ways. Paying attention to your colleagues’ reactions to change can not only help you support them through transition, but can also help you identify these emotional reactions within yourself and how best to handle them.

Developing Direct Reports with Feedback - On Demand

You might think that, when an employee leaves an organization, it's to go somewhere where they can make more money. More often than not, though, this is not the case. In fact, most people leave because they want a working environment that can offer them more attention, feedback, and opportunities to grow, learn, and develop as professionals. As a manager, if you want to retain talented team members, you have to know how to effectively challenge and develop them, and to provide feedback on how they're doing along the way. In this course, based on research conducted by the Center for Creative Leadership, you'll use tools and learn strategies for effectively developing your direct reports with feedback, whether they're located in the same building with you or part of a virtual team based in different locations around the world.

Managing Conflict with Direct Reports - On Demand

Conflict in the workplace cannot be avoided. The differences among all the people and personalities within a company create an environment tailor-made for disagreements and conflict. This is a difficult challenge for managers, and it's especially difficult when conflict occurs between managers and their direct reports. Such difficulties arise partly because of the power relationship between managers and direct reports. Extensive research conducted by CCL with both U.S. and European managers shows that the inability to manage conflict and interpersonal relationships with direct reports is one of the major reasons for managerial career derailment. To be a successful leader, you must understand that managing conflict is one of your key priorities and develop a comprehensive strategy to address these conflicts.

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

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Client Focused Sales Training Package

Earn the trust of your clients and guide your key accounts to greatness. The Client-Focused Sales Training package teaches sales professionals how to manage clients and prospects with a can-do attitude that will leave customers saying “yes”! This package provides quick-hitting sales techniques for effective cold calling, making a compelling sales presentation, negotiating and upselling. The courses are specially selected to help sales people increase their influence, be more articulate, and be fully committed to winning clients. Your sales numbers will never be the same!

Tools and Tactics for Sales Leaders: A Sales Management Workshop

Sales leaders need to understand the “big picture” in order to achieve big sales, keep the team moving in the same direction and stay ahead of the competition by dominating their territory. You need to be personally prepared to earn the customer’s loyalty and help them grow and profit.
 
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Coaching for Peak Performance: A Sales Management Workshop

One of the most rewarding parts of being a sales leader is helping the people on your sales team achieve their visions and goals. Most people have a deep desire to become more capable of handling the challenges of their jobs and improve their performance. The ability to coach effectively is a critical skill to help your team members develop behavior changes that will lead to sales success.
 

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Performance Reviews That Motivate

An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
 
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Meetings that Work

This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie’s principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

Time Management: Organize and Prioritize to Increase Your Productivity

Time escapes minute by minute and hour by hour. Nothing you do will stop or rewind a clock or calendar. There is no short cut to managing yourself more effectively. The key is to invest your time in the most productive way, not only for the sake of your organization but also for your own peace of mind. In this webinar, you will discover where your time is spent. With a clear picture of where time gets lost, you can see where you can improve. You will review specific tools and approaches to help you stay on target, increase productivity, and get better results in work and in life.

Feedback That Works - On Demand

Giving effective feedback is a fundamental skill for leaders to master. Over the years the Center for Creative Leadership has developed a model for giving feedback that helps the receiver immediately identify their behavior that impacted someone else in either a positive or negative way, based upon observable behavior.

Hawaii Credit Union League Special Offer

 Whether you're transitioning from an individual contributor to a manager, a supervisor needing to inspire more and manage less, or you want to be a better influencer, this package has what you need to be successful! Through the Hawaii Credit Union League members can get a deep discount on 40 hours of Live Online training from Dale Carnegie.
 
The courses in this package are specially selected to help you gain the leadership skills that are most in demand in today’s business environment. Topics include motivating employees, handling difficult situations, leading multi-generational teams, conducting effective meetings, managing stress, and mastering your presentation style.
 

Trusted Advisor Bootcamp

This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today – being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders’ strategies, strengthening leadership and influence, managing resistance and conflict, and more.
 
 

Marshall Goldsmith - What Got You Here Won't Get You There

TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

Want to know more? Learn what to expect!
 

Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees

Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.

Disagree Agreeably

Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.
 
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Leading Across Generations

Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.
 
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Cultivate Power without Being Intimidating

Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie’s principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.
 
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Communicate to Lead - Module 1 - Types of Communication - On Demand

In this 20 minute session we analyze the different communication types and commit to applying the right type of communication in the appropriate business setting. Improve your relationships, impact and influence on others by understanding and applying these key concepts.

Accountability - On Demand

If business was perfectly predictable, you’d assign every potential situation to a specific role and job description within your organization. Unfortunately, it’s not. So companies must develop accountable people who are willing to step up to new challenges and step outside of their job descriptions to solve problems. This course helps leaders identify what they are and aren’t accountable for and provides tools and tactics for becoming more accountable. It also helps managers create a more accountable team environment. When organizations get this right, they will be better able to adapt to an increasingly dynamic and unpredictable business environment.

Dream Big, Focus Small: Achieve SMARTER Goals for Merck LEAD Members

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

The Art of In-Person Conversations

The best way to create the foundation for relationship building is by getting to know others as individuals. Great conversationalists ask the right questions and learn others’ likes and dislikes. As a result of these relationships, trust is formed and conversations come more naturally. In this fast-paced webinar, hone the skills needed to have in-person conversations that will facilitate stronger personal relationships, build trust, and produce greater harmony with others.

Presentations that Influence People - On Demand

Presentations that Influence People is a powerful online program designed to walk you through how to create a complete presentation online from concept to printout! A certified Dale Carnegie Trainer teaches you by video in segments while you plan your successful presentation. You will build your presentation while you take the course, then print it when you are finished, in 1 hour or less!
When you order this program you will get one full year of on-demand access to the course, allowing you to repeat it at your convenience, and access your notes at any time! You will receive your username and password in a separate e-mail within 24 hours of purchasing this course.

Step Up to Leadership

TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
 
 
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Build a High Performing Virtual Team

What does it take to build and manage a successful virtual team? Dispersed workforces are today’s norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.
 
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Secrets to Leading with Assertiveness

In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.
 
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Goal Setting and Accountability

Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.

Creating a Vision - On Demand

Leaders who communicate a strong vision are seen by their bosses and coworkers as more effective than those who do not. The content of your vision affects employees' perception of your organization. Your articulation of the vision affects their perception of your leadership effectiveness. Taken together, vision content and vision articulation give your employees, colleagues, and other stakeholders a powerful image of how good your organization is and how skilled you are as a leader.

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

Communicate to Lead - Module 3 - Levels of Listening - On Demand

Some elements of interaction we can control; some we cannot. One of the things in our control is our ability to listen attentively and empathetically. As leaders, we can have a profound impact on our employees and the culture of the organization by increasing our levels of listening. Learn to improve employee engagement by mastering this skill.

Raising Sensitive Issues in a Team Environment - On Demand

Have you ever wondered how to deal with a sensitive issue within your team? For example, how do you raise the issue that the women rarely get listened to? How do you bring up your observation that the team members from Marketing always dominate the meetings? Many things have the potential to become sensitive issues in team situations.

Electro-Federation Canada Special Offer

Whether you're transitioning from an individual contributor to a manager, a supervisor needing to inspire more and manage less, or you want to be a better influencer, this package has what you need to be successful! The courses in this package are specially selected to help you gain the leadership skills that are most in demand in today’s business environment. Topics include motivating employees, handling difficult situations, leading multi-generational teams, conducting effective meetings, managing stress, and mastering your presentation style.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Dream Big, Focus Small: Achieve SMARTER Goals

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
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Dunkin Leadership Development Subscription

You want the most for your franchise, and your success depends on dedicated employees. Dale Carnegie can help you develop your leaders so they can more effectively lead their teams, cut down on turnover, and keep motivation levels up at every store.

Communicating Across Cultures - On Demand

The wrong word, the wrong gesture, the wrong impression – cross-cultural blunders can have serious business consequences such as lost customers, lost relationships, and lost opportunities. Managers can gain skill in communicating across cultures by reviewing their own cultural conditioning, examining their experiences with other cultures, watching for discomfort that can signal cultural differences, and modifying their approach to communication.

Leading Change - On Demand

If you want to lead people somewhere new, you first need to understand where they are. Many change efforts fail because leaders neglect the various emotions related to change and transition. You will learn to help people leave the old ways behind, support them effectively when neither the old ways nor the new work satisfactorily, and prepare them to take the final steps toward solidifying the change. This course will help you set direction, encourage alignment, and gain commitment as you lead your team through the three phases of transition: Endings, Neutral Zone, and New Beginnings.

Managing Conflict with Peers - On Demand

Peer conflicts that arise from incompatible goals or from different views on how a task should be accomplished can usually be resolved. But peer conflicts that involve personal values, office politics and power, and emotional reactions are much more difficult to deal with. These seemingly intractable conflicts require careful attention if managers want to build effective relationships that will bolster their ability to achieve organizational goals.

Sales

How to Increase Sales by Building the Customer Relationship

When you work on building relationships your customer wins by getting the exact solution and service they need. You win by generating consistent sales through repeat customers, referrals, and new business. Join Dale Carnegie Training for a Sales Workshop which shows you how to create these win/win outcomes by building and maintaining customer relationships.

Dale Carnegie Sales Training: Winning with Relationship Selling

In today’s complex sales environment, gimmicks and tactics are obsolete: customers are just too savvy. Armed with pricing and information from your website, reviews from the Internet, and recommendations from an army of colleagues and friends, they are the personification of the empowered consumer, knowledgeable beyond the need for basic information. 

Storytelling: How to Win Business & Engage Your Audience

 The amount of time that you have to capture the attention of your audience is dwindling. As soon as you utter your first word the countdown begins. Only individuals and teams that have something interesting to say are the ones that win over new teams, influence others, and engage your colleagues.

Client Focused Sales Training Package

Earn the trust of your clients and guide your key accounts to greatness. The Client-Focused Sales Training package teaches sales professionals how to manage clients and prospects with a can-do attitude that will leave customers saying “yes”! This package provides quick-hitting sales techniques for effective cold calling, making a compelling sales presentation, negotiating and upselling. The courses are specially selected to help sales people increase their influence, be more articulate, and be fully committed to winning clients. Your sales numbers will never be the same!

Tools and Tactics for Sales Leaders: A Sales Management Workshop

Sales leaders need to understand the “big picture” in order to achieve big sales, keep the team moving in the same direction and stay ahead of the competition by dominating their territory. You need to be personally prepared to earn the customer’s loyalty and help them grow and profit.
 
Want to know more? Learn what to expect!

Coaching for Peak Performance: A Sales Management Workshop

One of the most rewarding parts of being a sales leader is helping the people on your sales team achieve their visions and goals. Most people have a deep desire to become more capable of handling the challenges of their jobs and improve their performance. The ability to coach effectively is a critical skill to help your team members develop behavior changes that will lead to sales success.
 

Want to know more? Learn what to expect!

 

How To Remember Just About Anything

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!

Appeal to Buyer Motives to Close More Sales

In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

Compelling Sales Presentations

This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

Want to know more? Learn what to expect!

 

Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 

Transforming Customer Complaints into Opportunities

This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.
 
Want to know more? Learn what to expect!

Sales Leadership Attitude: A Sales Management Workshop

As a sales leader, one of your most important jobs is to set a positive, self-confident tone. If great attitudes are what you want from those on your team, then learn the foundations for starting your personal process of great leadership!
 
Want to know more? Learn what to expect!

Trusted Advisor Bootcamp

This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today – being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders’ strategies, strengthening leadership and influence, managing resistance and conflict, and more.
 
 

How to Cold Call and Build New Customers

If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 

Sales Advantage

Sales Advantage is the only course that gives you the critical skills for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session

Dale Carnegie Sales Training: Winning with Relationship Selling (Live Online)

The Dale Carnegie® sales process is established on a foundation of building trust and strengthening client relationships. It provides structure to help a novice sales person start strong or a veteran navigate current and future leading practices. The 6-session, 12-hour live online seminar Dale Carnegie Sales Training: Winning with Relationship Selling delivers practical tools to connect, collaborate, create solutions unique to each buyer, gain confirmation, and secure commitment at all points in the sales cycle. Along the way, participants go through a transformative experience that will grow and sustain self-confidence along with belief in the value of your organization and your solutions. 

Sales Leadership Roadmap: A Sales Management Workshop

Successful leaders use a variety of tools for building teamwork and camaraderie, collaboration, engagement, and trust. Specifically using social media and on-going learning and development will help keep your team connected and churning out the sales. Now is the time to build a personal brand your team can trust!
Want to know more? Learn what to expect!

Resilient Leadership: A Sales Management Workshop

Anyone can make an excuse or blame someone or something else when problems occur. It takes a person of character to figure out how to bounce back consistently, respond, be in control of their emotions and think quickly. Resilience is not what happens to you, it’s how you react to, respond to, and recover from what happens to you.
Want to know more? Learn what to expect!
 

People, Process and Results: A Sales Management Workshop

Organizations today operate in an environment of rapid, continuous change. Clear and compelling communication is an essential leadership skill in leading through change. Creating a communication plan can help leaders and their teams SOAR to success.
 
Want to know more? Learn what to expect!
 

Building Your Power Team

Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport, and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.
Want to know more? Learn what to expect!

Negotiations: A Human Relations Approach

Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something that they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.
Want to know more? Learn what to expect!
 

Managing Customer Expectations

It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
Want to know more? Learn what to expect!
 

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Sales Advantage Free Session

Good sales people follow a process leading from prospecting to closing. Great sales people combine the process with their personal drive to make the sale.
If you want the confidence, enthusiasm and ability to influence people, register for a FREE Sales Advantage Session today.

Grabbing the Low Hanging Fruit

Current clients are your fastest path to growing sales, but how do you tap into the 'low hanging fruit?' The most powerful approaches are simple questions and recommendations. These are meaningful comments that demonstrate you are interested in the best results for your customer. In this course, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers and increase sales.
 
Want to know more? Learn what to expect!
 
 

Goal Setting and Accountability

Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.

How to Sell Like a Pro

Create explosive sales growth with the techniques you'll learn from How to Sell Like a Pro by Dale Carnegie Training. This interactive sales program will give you the attitude, confidence and systems you need to become the award winner you know you can be.

Sales Advantage (3 Day)

Create explosive sales growth with the sales tips and techniques you'll learn from Sales Advantage by Dale Carnegie Training. This interactive sales training seminar will give you the attitude, confidence and systems you need to become the award winner you know you can be.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Attitudes for Service

In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Want to know more? Learn what to expect!

Customer Service

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Outstanding Customer Service

In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 

Transforming Customer Complaints into Opportunities

This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.
 
Want to know more? Learn what to expect!

Sales Advantage Free Session

Good sales people follow a process leading from prospecting to closing. Great sales people combine the process with their personal drive to make the sale.
If you want the confidence, enthusiasm and ability to influence people, register for a FREE Sales Advantage Session today.

How to Cold Call and Build New Customers

If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 

Sales Advantage

Sales Advantage is the only course that gives you the critical skills for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session

Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
Want to know more? Learn what to expect!

Managing Customer Expectations

It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
Want to know more? Learn what to expect!
 

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Grabbing the Low Hanging Fruit

Current clients are your fastest path to growing sales, but how do you tap into the 'low hanging fruit?' The most powerful approaches are simple questions and recommendations. These are meaningful comments that demonstrate you are interested in the best results for your customer. In this course, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers and increase sales.
 
Want to know more? Learn what to expect!
 
 

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

How to Win Friends and Influence People in Business

Since 1912, business professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How To Win Friends and Influence People, and this pioneer of people-skills essentially created and set the standard for interpersonal effectiveness, which continues to be as valid now as when the book was first written.

How to Sell Like a Pro

Create explosive sales growth with the techniques you'll learn from How to Sell Like a Pro by Dale Carnegie Training. This interactive sales program will give you the attitude, confidence and systems you need to become the award winner you know you can be.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Attitudes for Service

In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Want to know more? Learn what to expect!

Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
Want to know more? Learn what to expect!
 

Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
Want to know more? Learn what to expect!
 

Change Management

Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

Adjust to Change

Considering the ever-accelerating rate of change in today’s workplace, there may be no more important skill than to adjust successfully to change. Sometimes, adjusting to change comes easily. We enjoy the challenge and opportunity that the change presents. Other times, we find ourselves resisting change, focusing on what we might lose as a result of the change, rather than on what we might gain. In this two-hour workshop, we concentrate on the aspects of workplace change that are within our control. We commit to adapting our work patterns to more successfully meet the challenges of change. And we examine the change model and ways of adapting our attitudes so that we remain positive and productive during times of workplace change. 

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

If you've got an idea you want to sell, your need to do two things: scan your environment and use effective tactics. This interactive, self-paced course teaches you how to effectively do both so that your ideas gain traction.
 
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
 
 

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Dream Big, Focus Small: Achieve SMARTER Goals for Merck LEAD Members

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Dream Big, Focus Small: Achieve SMARTER Goals

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

The Leadership Advantage

This leadership development program gives participants the building blocks to recognize the traits and styles of leaders, sharpen existing skills, and master new strengths. It emphasizes the principles of effective leadership. Moreover, this seminar offers people the practical tools and techniques to become effective leaders.

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

How Smart Leaders Create Engaged Employees

Dale Carnegie Training invites you to an exclusive workshop that could dramatically increase your leadership effectiveness and your team's performance.

The Manager-Employee Relationship: The Bottom Line for Engagement

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

How the Best Senior Leaders Pave the Way to Engagement

An employee engagement workshop for executives
 
You are the visible face of the organization. You set strategic goals, shape the organizational culture, and drive implementation to achieve your vision. And you are the chief architect of employee engagement.

Communications

Engaged Employee Training Package

Learn to deal effectively with challenges, minimize the negative aspects of stress, and influence others. The Engaged Employee course package provides the skills an individual contributor needs to stay motivated, on task, and be an effective team member. This package will give you or your team a grounding in how to maintain a positive work environment and take ownership of their role. The courses are specially selected to help participants thrive in today’s business environment with topics that include handling disagreements, setting goals, building trust, stress management and effective communication up and down the ladder.

High Potential Leaders Package

Inspire your team to achieve the unexpected. The High Potential Leaders package provides people with direct responsibility for a team (or who have been identified as having management potential) with the skills need to inspire teams and shift from individual contributors to leaders. This package will equip high potential employees with the experience they need to take charge. The courses are specially selected to help leaders properly manage their relationships with others in order to build influence and agreement – with a bottom line being teams that cooperate more effectively to get the job done. High Potential leaders will also learn how to facilitate productive meetings, and offer performance feedback when appropriate, not just during PA reviews.

How to Communicate with Diplomacy and Tact - Live Online

FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
 
Want to know more? Learn what to expect!
 

Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Successful Public Speaking (+ On-Demand Bonus)

Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!

Communicate to Lead - Module 2 - Communication Filters - On Demand

Our communication is impaired by different forms of "filtering." Some of these filters are internal, generated by ourselves, and others are external, generated by the other person. These filters affect our ability to get our message across clearly. In addition, they impede the message that is being communicated from others to us. Learn to identify and manage filters to be role models of effective communication.

Communicate to Lead - Module 3 - Levels of Listening - On Demand

Some elements of interaction we can control; some we cannot. One of the things in our control is our ability to listen attentively and empathetically. As leaders, we can have a profound impact on our employees and the culture of the organization by increasing our levels of listening. Learn to improve employee engagement by mastering this skill.

The Leadership Advantage

This leadership development program gives participants the building blocks to recognize the traits and styles of leaders, sharpen existing skills, and master new strengths. It emphasizes the principles of effective leadership. Moreover, this seminar offers people the practical tools and techniques to become effective leaders.

Client Focused Sales Training Package

Earn the trust of your clients and guide your key accounts to greatness. The Client-Focused Sales Training package teaches sales professionals how to manage clients and prospects with a can-do attitude that will leave customers saying “yes”! This package provides quick-hitting sales techniques for effective cold calling, making a compelling sales presentation, negotiating and upselling. The courses are specially selected to help sales people increase their influence, be more articulate, and be fully committed to winning clients. Your sales numbers will never be the same!

How to Disagree without Damaging Relationships

Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, create tension in relationships, and negatively impact productivity and happiness. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinions surrounding your “hot buttons.” You’ll be able to give others the benefit of the doubt and use a formula to disagree agreeably with others. Disagreeing in an agreeable way promotes peaceful, positive outcomes.

Coaching for Peak Performance: A Sales Management Workshop

One of the most rewarding parts of being a sales leader is helping the people on your sales team achieve their visions and goals. Most people have a deep desire to become more capable of handling the challenges of their jobs and improve their performance. The ability to coach effectively is a critical skill to help your team members develop behavior changes that will lead to sales success.
 

Want to know more? Learn what to expect!

 

How To Remember Just About Anything

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!

Compelling Sales Presentations

This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

Want to know more? Learn what to expect!

 

Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

How to Engage Listeners with Compelling Stories

Craft a compelling story and present it with confidence and ease. Tap into Dale Carnegie's human relations principles that influence people and get expert presentation coaching all in one program. Effectively engage your audience and leave them wanting more.

Sales Leadership Attitude: A Sales Management Workshop

As a sales leader, one of your most important jobs is to set a positive, self-confident tone. If great attitudes are what you want from those on your team, then learn the foundations for starting your personal process of great leadership!
 
Want to know more? Learn what to expect!

Communicate with Different Personality Styles

Many behavioral psychologists have researched the theory that people's behavior can be roughly classified in four groups: driver, expressor, amiable, and analytical. No one is purely any style, and no style is better or worse than another. By recognizing our dominant style and developing the ability to identify traits in others, we can change our behaviors to interact with a wide variety of personalities and tendencies. In this one-hour webinar, you will identify your own personality style and learn how to modify your behaviors to better connect with, and influence the behavior of, people of different styles.

Selling Yourself Without Selling Out - On Demand

Even high-performing individuals and groups can be overlooked and underestimated. The antidote is self-promotion – the act of generating personal visibility in service of your work and career. In this course, we discuss how you can benefit from self-promotion and maintain your integrity and authenticity. We help you reframe common beliefs that get in the way of effective self-promotion, and we provide numerous strategies and activities that can become part of your repertoire.

Digital Trainer Certification

In the years since Dale Carnegie Digital was launched in 2011, Dale Carnegie has learned what it takes to deliver the gold standard in live online learning around the globe. We have identified the criteria that best define the ideal digital trainer candidate and outlined it in this document. Experience has shown that not everyone is suited to become an online trainer, nor does everyone enjoy it. What excites one person, stresses another person out.

Successful Public Speaking: Personal Coach Edition

Successful Public Speaking will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. Now you can acquire the tools that you need to speak confidently via live online instruction, and practice them in person with a coach!

 
Want to know more? Learn what to expect!

Disagree Agreeably

Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.
 
Want to know more? Learn what to expect!
 
 

Communicate to Lead - Module 1 - Types of Communication - On Demand

In this 20 minute session we analyze the different communication types and commit to applying the right type of communication in the appropriate business setting. Improve your relationships, impact and influence on others by understanding and applying these key concepts.

Public Speaking Mastery

Who wrote the book on public speaking? Dale Carnegie! He perfected the technique that turns those with the usual public speaking fears and phobia into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Public Speaking Mastery.

Dale Carnegie Sales Training: Winning with Relationship Selling (Live Online)

The Dale Carnegie® sales process is established on a foundation of building trust and strengthening client relationships. It provides structure to help a novice sales person start strong or a veteran navigate current and future leading practices. The 6-session, 12-hour live online seminar Dale Carnegie Sales Training: Winning with Relationship Selling delivers practical tools to connect, collaborate, create solutions unique to each buyer, gain confirmation, and secure commitment at all points in the sales cycle. Along the way, participants go through a transformative experience that will grow and sustain self-confidence along with belief in the value of your organization and your solutions. 

Leading Virtual Teams

TWO SESSION WORKSHOP - Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie’s advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
 
Want to know more? Learn what to expect!
 

Remember Names to Build Better Professional Relationships

 In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!
 
Want to know more? Learn what to expect!

Selling Your Ideas to Your Organization - On Demand

If you've got an idea you want to sell, you need to do two things: scan your environment and use effective tactics. This course explains how to scan your environment and provides tactics you can use to sell your idea. Using this systematic approach will make you more likely to accomplish your objective – solving a problem or making an improvement for the benefit of individuals, groups, and the organization as a whole.

Digital Producer Certification

Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
Want to know more? Learn what to expect!

Powerful Conversations to Engage Your Workforce

Great conversationalists are able to find connections with others by asking the right questions and learning team members’ likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
 
Want to know more? Learn what to expect!
 

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Active Listening - On Demand

Your effectiveness as a leader depends on your ability to communicate and resolve issues with your peers, bosses, or direct reports. By learning and committing to the skills and behaviors of active listening, you will become a more effective listener and improve your ability to resolve problems and influence positive outcomes.

Developmental Conversations - On Demand

 One of the simplest yet most effective ways to develop others is the developmental conversation – a way of building on relationships that are based on rapport, collaboration, and mutual commitment in order to help the individuals you lead improve performance, focus development, and reach positive outcomes. In this course, based on research carried out by the Center for Creative Leadership, you will explore effective methods of conducting developmental conversations with your direct reports.

Managing Conflict with Direct Reports - On Demand

Conflict in the workplace cannot be avoided. The differences among all the people and personalities within a company create an environment tailor-made for disagreements and conflict. This is a difficult challenge for managers, and it's especially difficult when conflict occurs between managers and their direct reports. Such difficulties arise partly because of the power relationship between managers and direct reports. Extensive research conducted by CCL with both U.S. and European managers shows that the inability to manage conflict and interpersonal relationships with direct reports is one of the major reasons for managerial career derailment. To be a successful leader, you must understand that managing conflict is one of your key priorities and develop a comprehensive strategy to address these conflicts.

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

High Impact Presentations

Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.

How the Best Senior Leaders Pave the Way to Engagement

An employee engagement workshop for executives
 
You are the visible face of the organization. You set strategic goals, shape the organizational culture, and drive implementation to achieve your vision. And you are the chief architect of employee engagement.

Expert Online Trainer Bootcamp

 Expert Online Trainer Bootcamp is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie’s 3-Step Live Online Instructional Design process.

The Art of In-Person Conversations

The best way to create the foundation for relationship building is by getting to know others as individuals. Great conversationalists ask the right questions and learn others’ likes and dislikes. As a result of these relationships, trust is formed and conversations come more naturally. In this fast-paced webinar, hone the skills needed to have in-person conversations that will facilitate stronger personal relationships, build trust, and produce greater harmony with others.

Presentations that Influence People - On Demand

Presentations that Influence People is a powerful online program designed to walk you through how to create a complete presentation online from concept to printout! A certified Dale Carnegie Trainer teaches you by video in segments while you plan your successful presentation. You will build your presentation while you take the course, then print it when you are finished, in 1 hour or less!
When you order this program you will get one full year of on-demand access to the course, allowing you to repeat it at your convenience, and access your notes at any time! You will receive your username and password in a separate e-mail within 24 hours of purchasing this course.

Grabbing the Low Hanging Fruit

Current clients are your fastest path to growing sales, but how do you tap into the 'low hanging fruit?' The most powerful approaches are simple questions and recommendations. These are meaningful comments that demonstrate you are interested in the best results for your customer. In this course, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers and increase sales.
 
Want to know more? Learn what to expect!
 
 

Step Up to Leadership

TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
 
 
Want to know more? Learn what to expect!

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Feedback That Works - On Demand

Giving effective feedback is a fundamental skill for leaders to master. Over the years the Center for Creative Leadership has developed a model for giving feedback that helps the receiver immediately identify their behavior that impacted someone else in either a positive or negative way, based upon observable behavior.

Interactive and Engaging Online Training

Interactive and Engaging Online Training is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie’s 3-Step Live Online Instructional Design process. 

How to Win Friends and Influence People in Business

Since 1912, business professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How To Win Friends and Influence People, and this pioneer of people-skills essentially created and set the standard for interpersonal effectiveness, which continues to be as valid now as when the book was first written.

Generation.Next

Generation.Next is designed to prepare young people for the real world. It gives them the skills they need to reach their goals and live up to their full potential - at school,​ tertiary institutions, college, university,​​​ home, and work.

High Impact Presentations Free Session

Join us at our free session of the High Impact Presentations® program and gain a clear understanding of how this program will take your presentation skills to the next level.

Storytelling in Business: How to Motivate, Inform and Inspire

The use of stories and storytelling has been a powerful communications tool for thousands of years and is becoming even more essential in the digital era. The most effective business leaders, teachers, politicians, and religious leaders have always been good storytellers. Learning the art of selecting and delivering the right story will not only have a motivational impact on your people but will help you impact the culture of your organization. Stories are effectively used to present new ideas, to deliver technical information, to communicate company policies, to motivate employees and so much more...

Meeting Center Host Training

How to Never Forget a Name

Dale Carnegie said, “A person’s name is to that person, the sweetest, most important sound in any language.” Remembering a person’s name is essential in forming and strengthening relationships as well as establishing rapport. In this webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to effectively grow and tap into your network of contacts and friends when needed. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

Kickoff to the Dale Carnegie Live Online Experience

Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
 
Want to know more? Learn what to expect!
 

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

How to Present Online

Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
Want to know more? Learn what to expect!

Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
Want to know more? Learn what to expect!
 

Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
Want to know more? Learn what to expect!
 

Managing Conflict with Peers - On Demand

Peer conflicts that arise from incompatible goals or from different views on how a task should be accomplished can usually be resolved. But peer conflicts that involve personal values, office politics and power, and emotional reactions are much more difficult to deal with. These seemingly intractable conflicts require careful attention if managers want to build effective relationships that will bolster their ability to achieve organizational goals.

Managing Conflict with Your Boss - On Demand

Successful managers seek out, build, and maintain effective relationships with others. Managers who derail or are otherwise sidelined during their careers often mishandle interpersonal relationships. One common problem related to relationships is unresolved conflict with a boss or showing unprofessional behavior related to a disagreement with upper management. Effectively managing conflict with your boss can energize you, helping you increase your effort, air your feelings, and stimulate critical thinking, creativity, and innovations. It leads to better decision making and exposes key issues that need to be addressed, helping you avoid future conflict. On the other hand, mishandling a conflict leads to negative consequences, such as decreased productivity, communication, and cooperation; increased negative feelings and stress; and a poisoned work environment.

Getting Rid of the Horror and Fear of Public Speaking

This seminar is not designed to polish your presentation skills. Instead, it concentrates on that all-important first step: it gives you the confidence to stand in front of a group and speak. You'll learn to see a presentation as nothing more than an enlarged conversation; to use a few simple tricks to calm the butterflies; and, most importantly, get through the first two minutes of your talk - the time that makes or breaks your fear of public speaking.

How Smart Leaders Create Engaged Employees

Dale Carnegie Training invites you to an exclusive workshop that could dramatically increase your leadership effectiveness and your team's performance.

The Manager-Employee Relationship: The Bottom Line for Engagement

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

Employee Engagement

Engaged Employee Training Package

Learn to deal effectively with challenges, minimize the negative aspects of stress, and influence others. The Engaged Employee course package provides the skills an individual contributor needs to stay motivated, on task, and be an effective team member. This package will give you or your team a grounding in how to maintain a positive work environment and take ownership of their role. The courses are specially selected to help participants thrive in today’s business environment with topics that include handling disagreements, setting goals, building trust, stress management and effective communication up and down the ladder.

High Potential Leaders Package

Inspire your team to achieve the unexpected. The High Potential Leaders package provides people with direct responsibility for a team (or who have been identified as having management potential) with the skills need to inspire teams and shift from individual contributors to leaders. This package will equip high potential employees with the experience they need to take charge. The courses are specially selected to help leaders properly manage their relationships with others in order to build influence and agreement – with a bottom line being teams that cooperate more effectively to get the job done. High Potential leaders will also learn how to facilitate productive meetings, and offer performance feedback when appropriate, not just during PA reviews.

A Manager’s Guide to Sustainable Employee Engagement

This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

How to Communicate with Diplomacy and Tact - Live Online

FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
 
Want to know more? Learn what to expect!
 

Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

How Smaller Companies Win Big in the Engagement War for Talent

Join us for this employee engagement workshop as we uncover the unique competitive advantage that small and medium size businesses have over big business.  Learn how developing an engaged workforce can increase retention and productivity. Your top performers can make or break your business, start engaging them today!

Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees

Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.

Cultivate Power without Being Intimidating

Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie’s principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.
 
Want to know more? Learn what to expect!
 
 

Leading Virtual Teams

TWO SESSION WORKSHOP - Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie’s advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
 
Want to know more? Learn what to expect!
 

Create Your Work-Life Breakthrough

In this session you will explore useful tips and actions that can help you regain your sense of balance.
By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us.
 

Want to know more? Learn what to expect!

Overcoming Workplace Negativity with Enthusiasm

Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
 Want to know more? Learn what to expect!

How Great Organizations Create a Culture of Engagement

How Great Organizations Create a Culture of Engagement is a two hour workshop developed exclusively to introduce how leaders can build a culture of engagement. This workshop is unique because it leverages Dale Carnegie’s research to provide you with specific ideas and insights that can help you make the most impact while developing a culture of engagement. Get the tools you need to drive employee engagement in your organization today!

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

A Manager’s Guide to Sustainable Employee Engagement

 This two-hour, Live Online workshop provides powerful tools to help you attain, sustain, and maintain employee engagement by cultivating positive relationships. Join us to assess your own level of engagement and learn which of your team members are actively engaged. Backed by the latest research, we’ll take a closer look at the intangible levers that motivate employees. You’ll use the Dale Carnegie Engagement Self-Assessment along with Bob Kelleher’s Assessing Employees tool, an innovative approach to understanding employees’ talents to help you develop them more effectively. You’ll then explore Bob Kelleher’s Seven Motivators Resource Tool to discover primary and secondary motivational drivers for each team member and develop ideas for better engaging them based on the results. In short, Dale Carnegie Digital and Bob Kelleher will give you a practical engagement roadmap sure to transform your culture and create a win-win situation for employees, organizations, and customers.

Winning Leadership: Engage, Align, and Get Results

FOUR-SESSION SEMINAR --Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.
 
Want to know more? Learn what to expect!
 

Feedback that Works

Giving meaningful and effective feedback is a critical component to helping other people develop skills, improve performance, and get results. This interactive, self-paced course teaches an effective model and also provides practice.

Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
Want to know more? Learn what to expect!

Powerful Conversations to Engage Your Workforce

Great conversationalists are able to find connections with others by asking the right questions and learning team members’ likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
 
Want to know more? Learn what to expect!
 

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Leading Accountable Engagement

FOUR-SESSION SEMINAR --Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.
 
Want to know more? Learn what to expect!
 

Delegation

In today's leaner and faster business world, managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.
 
Want to know more? Learn what to expect!
 
 

How the Best Senior Leaders Pave the Way to Engagement

An employee engagement workshop for executives
 
You are the visible face of the organization. You set strategic goals, shape the organizational culture, and drive implementation to achieve your vision. And you are the chief architect of employee engagement.

Step Up to Leadership

TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
 
 
Want to know more? Learn what to expect!

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Build a High Performing Virtual Team

What does it take to build and manage a successful virtual team? Dispersed workforces are today’s norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.
 
Want to know more? Learn what to expect!

Secrets of Motivation

Teams come in many forms, but whether you’re part of a business, community, technical, creative or even temporary team, using the Dale Carnegie Human Relation Principles and a proven method for recognition and appreciation will energize everyone’s performance! You’ll learn to apply these principles to build trust, identify opportunities, recognize potential, and express appreciation to inspire commitment and innovation in your workplace.
 
Want to know more? Learn what to expect!

How to Win Friends and Influence People in Business

Since 1912, business professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How To Win Friends and Influence People, and this pioneer of people-skills essentially created and set the standard for interpersonal effectiveness, which continues to be as valid now as when the book was first written.

How To Remember Just About Anything

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!

Performance Reviews That Motivate

An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
 
Want to know more? Learn what to expect!
 

Employee Engagement Specialist Certification Program

Engaged workforces are more productive, have higher customer satisfaction, and make companies more profitable. But as many can attest, aligning an organization with best practices in employee engagement is nearly impossible without the right know-how and collaboration. Engage your employees and become a thought leader in your organization using a hands-on approach to learning.  

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Attitudes for Service

In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Want to know more? Learn what to expect!

Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
Want to know more? Learn what to expect!
 

Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
Want to know more? Learn what to expect!
 

Dunkin Leadership Development Subscription

You want the most for your franchise, and your success depends on dedicated employees. Dale Carnegie can help you develop your leaders so they can more effectively lead their teams, cut down on turnover, and keep motivation levels up at every store.

Creating a Culture that Engages and Retains Millennials

Dale Carnegie Training in partnership with MSW/ASR research conducted a study among millennials to find out what drives engagement with this emerging workforce. Join us for a workshop as we uncover the employee engagement drivers that are unique to millennials and learn how you can better develop an environment that helps to engage and retain them.

How Smart Leaders Create Engaged Employees

Dale Carnegie Training invites you to an exclusive workshop that could dramatically increase your leadership effectiveness and your team's performance.

The Manager-Employee Relationship: The Bottom Line for Engagement

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

Organizational Development

Virtual Learning Scorecard: Your Benchmark for Success

You need to provide a learning solution to your distributed workforce. Virtual training
programs are fast and flexible… but do they really work? Join Kassy LaBorie, 14 year veteran virtual trainer and Product Manager with Dale Carnegie Digital, to learn exactly what it takes to create and deliver an effective virtual training experience. This session covers the 5 Critical Success Factors that need to be in place for effective and engaging live online training to occur. A "scorecard" is provided to help track what success looks like as you design and deliver your virtual training.
 
 

The Leadership Advantage

This leadership development program gives participants the building blocks to recognize the traits and styles of leaders, sharpen existing skills, and master new strengths. It emphasizes the principles of effective leadership. Moreover, this seminar offers people the practical tools and techniques to become effective leaders.

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

Harassment: Sex, Religion, and Beyond (Employee Version)

Every employee needs to understand one basic truth: a respectful workplace is more pleasant and more productive for everyone. This award-winning harassment training program brings this message home, showing that bad behavior is not OK—whether it applies to sex, religion, or anything beyond...and whether it actually crosses the line into illegal harassment or not. In a series of compelling stories, this broadcast-quality film explains the law. But it also captures the imagination and personalizes the value of inclusiveness by showing the potential harm that can be caused by unwelcome conduct. The Employee Version focuses on their responsibility to take action if employees experience or witness inappropriate behavior—either asking for help or speaking to the harasser directly if they feel comfortable doing so.

Overcoming Workplace Negativity with Enthusiasm

Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
 Want to know more? Learn what to expect!

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

How the Best Senior Leaders Pave the Way to Engagement

An employee engagement workshop for executives
 
You are the visible face of the organization. You set strategic goals, shape the organizational culture, and drive implementation to achieve your vision. And you are the chief architect of employee engagement.

Delegation

In today's leaner and faster business world, managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.
 
Want to know more? Learn what to expect!
 
 

Strategic Planning Essentials: Prepare for Future Success

Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning – it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

How to Win Friends and Influence People in Business

Since 1912, business professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How To Win Friends and Influence People, and this pioneer of people-skills essentially created and set the standard for interpersonal effectiveness, which continues to be as valid now as when the book was first written.

Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees

Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.

Accountability - On Demand

If business was perfectly predictable, you’d assign every potential situation to a specific role and job description within your organization. Unfortunately, it’s not. So companies must develop accountable people who are willing to step up to new challenges and step outside of their job descriptions to solve problems. This course helps leaders identify what they are and aren’t accountable for and provides tools and tactics for becoming more accountable. It also helps managers create a more accountable team environment. When organizations get this right, they will be better able to adapt to an increasingly dynamic and unpredictable business environment.

Dream Big, Focus Small: Achieve SMARTER Goals for Merck LEAD Members

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

Harassment: Sex, Religion, and Beyond (Manager Version)

Managers need to understand more than the basic rights and wrongs surrounding workplace harassment. They also need a healthy dose of empathy - one that helps them appreciate not only the business implications of maintaining a respectful workplace, but the emotional aspects as well. Demonstrating workplace behaviors through a series of compelling stories that include today’s newer social media technologies, this broadcast-quality training video explains the legal definition of harassment and provides specific examples, while explaining to your managers the potential harm that can be caused by unwelcome conduct and their responsibility for preventing it. They will receive specific instructions on steps they should take in meeting these responsibilities. 

Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Dream Big, Focus Small: Achieve SMARTER Goals

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

Attitudes for Service

In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Want to know more? Learn what to expect!

Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
Want to know more? Learn what to expect!
 

Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
Want to know more? Learn what to expect!
 

Dunkin Leadership Development Subscription

You want the most for your franchise, and your success depends on dedicated employees. Dale Carnegie can help you develop your leaders so they can more effectively lead their teams, cut down on turnover, and keep motivation levels up at every store.

Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
Want to know more? Learn what to expect!

Getting Results Without Authority

Getting Results Without Authority is part of the Keys To Success Webinar Series. In this Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most.

Want to know more? Learn what to expect!
 
 

Adjust to Change

Considering the ever-accelerating rate of change in today’s workplace, there may be no more important skill than to adjust successfully to change. Sometimes, adjusting to change comes easily. We enjoy the challenge and opportunity that the change presents. Other times, we find ourselves resisting change, focusing on what we might lose as a result of the change, rather than on what we might gain. In this two-hour workshop, we concentrate on the aspects of workplace change that are within our control. We commit to adapting our work patterns to more successfully meet the challenges of change. And we examine the change model and ways of adapting our attitudes so that we remain positive and productive during times of workplace change. 

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

Executive Training

The Leadership Advantage

This leadership development program gives participants the building blocks to recognize the traits and styles of leaders, sharpen existing skills, and master new strengths. It emphasizes the principles of effective leadership. Moreover, this seminar offers people the practical tools and techniques to become effective leaders.

Sales Advantage Free Session

Good sales people follow a process leading from prospecting to closing. Great sales people combine the process with their personal drive to make the sale.
If you want the confidence, enthusiasm and ability to influence people, register for a FREE Sales Advantage Session today.

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

Public Speaking Mastery

Who wrote the book on public speaking? Dale Carnegie! He perfected the technique that turns those with the usual public speaking fears and phobia into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Public Speaking Mastery.

Storytelling in Business: How to Motivate, Inform and Inspire

The use of stories and storytelling has been a powerful communications tool for thousands of years and is becoming even more essential in the digital era. The most effective business leaders, teachers, politicians, and religious leaders have always been good storytellers. Learning the art of selecting and delivering the right story will not only have a motivational impact on your people but will help you impact the culture of your organization. Stories are effectively used to present new ideas, to deliver technical information, to communicate company policies, to motivate employees and so much more...

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

High Impact Presentations

Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.

Delegation

In today's leaner and faster business world, managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.
 
Want to know more? Learn what to expect!
 
 

How the Best Senior Leaders Pave the Way to Engagement

An employee engagement workshop for executives
 
You are the visible face of the organization. You set strategic goals, shape the organizational culture, and drive implementation to achieve your vision. And you are the chief architect of employee engagement.

Storytelling: How to Win Business & Engage Your Audience

 The amount of time that you have to capture the attention of your audience is dwindling. As soon as you utter your first word the countdown begins. Only individuals and teams that have something interesting to say are the ones that win over new teams, influence others, and engage your colleagues.

How To Remember Just About Anything

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!

Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 

Presentations that Influence People - On Demand

Presentations that Influence People is a powerful online program designed to walk you through how to create a complete presentation online from concept to printout! A certified Dale Carnegie Trainer teaches you by video in segments while you plan your successful presentation. You will build your presentation while you take the course, then print it when you are finished, in 1 hour or less!
When you order this program you will get one full year of on-demand access to the course, allowing you to repeat it at your convenience, and access your notes at any time! You will receive your username and password in a separate e-mail within 24 hours of purchasing this course.

Getting Rid of the Horror and Fear of Public Speaking

This seminar is not designed to polish your presentation skills. Instead, it concentrates on that all-important first step: it gives you the confidence to stand in front of a group and speak. You'll learn to see a presentation as nothing more than an enlarged conversation; to use a few simple tricks to calm the butterflies; and, most importantly, get through the first two minutes of your talk - the time that makes or breaks your fear of public speaking.

How to Communicate with Diplomacy and Tact - Live Online

FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
 
Want to know more? Learn what to expect!
 

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

How Smart Leaders Create Engaged Employees

Dale Carnegie Training invites you to an exclusive workshop that could dramatically increase your leadership effectiveness and your team's performance.

The Manager-Employee Relationship: The Bottom Line for Engagement

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
Want to know more? Learn what to expect!

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

Kickoff to the Dale Carnegie Live Online Experience

Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
 
Want to know more? Learn what to expect!
 

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
Want to know more? Learn what to expect!
 

Dale Carnegie Course

Dale Carnegie Course Free Session

Get the power for you to move far beyond your comfort zone as you stretch for and attain ambitious new goals.
Register today for a session of our Dale Carnegie Course...FREE.

Advanced Dale Carnegie Course 3-Day

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Generation.Next

Generation.Next is designed to prepare young people for the real world. It gives them the skills they need to reach their goals and live up to their full potential - at school,​ tertiary institutions, college, university,​​​ home, and work.

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Presentation Effectiveness

High Impact Presentations Free Session

Join us at our free session of the High Impact Presentations® program and gain a clear understanding of how this program will take your presentation skills to the next level.

Storytelling in Business: How to Motivate, Inform and Inspire

The use of stories and storytelling has been a powerful communications tool for thousands of years and is becoming even more essential in the digital era. The most effective business leaders, teachers, politicians, and religious leaders have always been good storytellers. Learning the art of selecting and delivering the right story will not only have a motivational impact on your people but will help you impact the culture of your organization. Stories are effectively used to present new ideas, to deliver technical information, to communicate company policies, to motivate employees and so much more...

Leading Virtual Teams

TWO SESSION WORKSHOP - Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie’s advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
 
Want to know more? Learn what to expect!
 

How to Engage Listeners with Compelling Stories

Craft a compelling story and present it with confidence and ease. Tap into Dale Carnegie's human relations principles that influence people and get expert presentation coaching all in one program. Effectively engage your audience and leave them wanting more.

High Impact Presentations

Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.

Present to Persuade

If you have ever needed to persuade others through a presentation, you know there are a host of challenges to doing so effectively. By putting yourself in the listener’s situation, a presenter can more easily see the audience’s point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.
 
Want to know more? Learn what to expect!
 

Interactive and Engaging Online Training

Interactive and Engaging Online Training is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie’s 3-Step Live Online Instructional Design process. 

Storytelling: How to Win Business & Engage Your Audience

 The amount of time that you have to capture the attention of your audience is dwindling. As soon as you utter your first word the countdown begins. Only individuals and teams that have something interesting to say are the ones that win over new teams, influence others, and engage your colleagues.

How To Remember Just About Anything

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!

Meetings that Work

This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie’s principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 

Public Speaking Mastery

Who wrote the book on public speaking? Dale Carnegie! He perfected the technique that turns those with the usual public speaking fears and phobia into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Public Speaking Mastery.

Successful Public Speaking: Personal Coach Edition

Successful Public Speaking will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. Now you can acquire the tools that you need to speak confidently via live online instruction, and practice them in person with a coach!

 
Want to know more? Learn what to expect!

Communicate to Lead - Module 1 - Types of Communication - On Demand

In this 20 minute session we analyze the different communication types and commit to applying the right type of communication in the appropriate business setting. Improve your relationships, impact and influence on others by understanding and applying these key concepts.

If you've got an idea you want to sell, your need to do two things: scan your environment and use effective tactics. This interactive, self-paced course teaches you how to effectively do both so that your ideas gain traction.
 
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
 
 

Presentations that Influence People - On Demand

Presentations that Influence People is a powerful online program designed to walk you through how to create a complete presentation online from concept to printout! A certified Dale Carnegie Trainer teaches you by video in segments while you plan your successful presentation. You will build your presentation while you take the course, then print it when you are finished, in 1 hour or less!
When you order this program you will get one full year of on-demand access to the course, allowing you to repeat it at your convenience, and access your notes at any time! You will receive your username and password in a separate e-mail within 24 hours of purchasing this course.

Grabbing the Low Hanging Fruit

Current clients are your fastest path to growing sales, but how do you tap into the 'low hanging fruit?' The most powerful approaches are simple questions and recommendations. These are meaningful comments that demonstrate you are interested in the best results for your customer. In this course, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers and increase sales.
 
Want to know more? Learn what to expect!
 
 

Present Complex Information

In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You’ll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.
 
Want to know more? Learn what to expect!
 

Engaged Employee Training Package

Learn to deal effectively with challenges, minimize the negative aspects of stress, and influence others. The Engaged Employee course package provides the skills an individual contributor needs to stay motivated, on task, and be an effective team member. This package will give you or your team a grounding in how to maintain a positive work environment and take ownership of their role. The courses are specially selected to help participants thrive in today’s business environment with topics that include handling disagreements, setting goals, building trust, stress management and effective communication up and down the ladder.

Virtual Meetings that Engage

In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience.

Want to know more? Learn what to expect!

Successful Public Speaking (+ On-Demand Bonus)

Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!

Communicate to Lead - Module 3 - Levels of Listening - On Demand

Some elements of interaction we can control; some we cannot. One of the things in our control is our ability to listen attentively and empathetically. As leaders, we can have a profound impact on our employees and the culture of the organization by increasing our levels of listening. Learn to improve employee engagement by mastering this skill.

Getting Rid of the Horror and Fear of Public Speaking

This seminar is not designed to polish your presentation skills. Instead, it concentrates on that all-important first step: it gives you the confidence to stand in front of a group and speak. You'll learn to see a presentation as nothing more than an enlarged conversation; to use a few simple tricks to calm the butterflies; and, most importantly, get through the first two minutes of your talk - the time that makes or breaks your fear of public speaking.

How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

How to Present Online

Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
Want to know more? Learn what to expect!

Expert Online Trainer Bootcamp

 Expert Online Trainer Bootcamp is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie’s 3-Step Live Online Instructional Design process.

Present with Impact

 A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.
 
Want to know more? Learn what to expect!
 

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Youth

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Generation.Next

Generation.Next is designed to prepare young people for the real world. It gives them the skills they need to reach their goals and live up to their full potential - at school,​ tertiary institutions, college, university,​​​ home, and work.

 
 
 
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