Igniting Workplace Enthusiasm

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Feedback That Works - On Demand

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Giving effective feedback is a fundamental skill for leaders to master. Over the years the Center for Creative Leadership has developed a model for giving feedback that helps the receiver immediately identify their behavior that impacted someone else in either a positive or negative way, based upon observable behavior.


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Who Should Attend

This course is for managers with direct reports, new managers or individual contributors preparing to move into a management role who wish to learn and practice how to give precise, constructive feedback to help peers, bosses, and direct reports deliver the results you need.


  Feedback that Works: How to Build and Deliver Your Message
This course teaches the SBI (Situation, Behavior, Impact) model of feedback developed by the Center for Creative Leadership:
• Describe the Situation in which you observed the person
• Describe the Behavior you observed
• Describe the Impact of that behavior on you and others present in that situation
Participants in this course will also learn common feedback mistakes to watch out for.




HRCI - 1 HR (General) Credit
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