Igniting Workplace Enthusiasm
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Feedback That Works - On Demand

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Giving effective feedback is a fundamental skill for leaders to master. Over the years the Center for Creative Leadership has developed a model for giving feedback that helps the receiver immediately identify their behavior that impacted someone else in either a positive or negative way, based upon observable behavior.

 

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Who Should Attend

This course is for managers with direct reports, new managers or individual contributors preparing to move into a management role who wish to learn and practice how to give precise, constructive feedback to help peers, bosses, and direct reports deliver the results you need.
 

Outline

  Feedback that Works: How to Build and Deliver Your Message
This course teaches the SBI (Situation, Behavior, Impact) model of feedback developed by the Center for Creative Leadership:
• Describe the Situation in which you observed the person
• Describe the Behavior you observed
• Describe the Impact of that behavior on you and others present in that situation
Participants in this course will also learn common feedback mistakes to watch out for.
 
 

Credits

 

Accreditations

SHRM - 1 PDC
HRCI - 1 HR (General) Credit
 
 
 
 
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