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Active Listening - On Demand

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Your effectiveness as a leader depends on your ability to communicate and resolve issues with your peers, bosses, or direct reports. By learning and committing to the skills and behaviors of active listening, you will become a more effective listener and improve your ability to resolve problems and influence positive outcomes.

 

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Who Should Attend

This course is for leaders or managers who wish to influence positive outcomes through effectively listening to their peers, bosses, or direct reports.
 

Outline

This course teaches participants the six components of the active listening skill set. They include: Pay attention Hold judgment Reflect Clarify Summarize Share
 

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