Igniting Workplace Enthusiasm
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July 2017 Events

 
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Event Details
Monday, June 26, 2017
04:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, s

 
Event Details
Monday, June 26, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure

 
Event Details
Monday, June 26, 2017
01:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to o

 
Event Details
Monday, June 26, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that yo

 
Event Details
Tuesday, June 27, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the chall

 
Event Details
Tuesday, June 27, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the so

 
Event Details
Tuesday, June 27, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

 
Event Details
Tuesday, June 27, 2017
03:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

 
Event Details
Tuesday, June 27, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external custome

 
Event Details
Tuesday, June 27, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress

 
Event Details
Wednesday, June 28, 2017
04:00 PM - 04:30 PM
EASTERN TIME
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
Event Details
Wednesday, June 28, 2017
08:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence Peo

 
Event Details
Wednesday, June 28, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectiv

 
Event Details
Thursday, June 29, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 
Event Details
Thursday, June 29, 2017
01:00 PM - 02:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on

 
Event Details
Thursday, June 29, 2017
10:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By set

 
Event Details
Thursday, June 29, 2017
10:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentati

 
Event Details
Thursday, June 29, 2017
01:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized

 
Event Details
Friday, June 30, 2017
01:00 PM - 02:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

 
Event Details
Friday, June 30, 2017
08:00 AM - 10:00 AM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting

 
Event Details
Friday, June 30, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used t

 
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Event Details
Wednesday, July 05, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, s

 
Event Details
Wednesday, July 05, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizationa

 
Event Details
Thursday, July 06, 2017
12:00 PM - 12:30 PM
EASTERN TIME
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
Event Details
Thursday, July 06, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine i

 
Event Details
Thursday, July 06, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain ins

 
Event Details
Thursday, July 06, 2017
01:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external custome

 
Event Details
Thursday, July 06, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

 
Event Details
Thursday, July 06, 2017
09:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to o

 
Event Details
Friday, July 07, 2017
10:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants

 
Event Details
Friday, July 07, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on

 
Event Details
Friday, July 07, 2017
12:00 PM - 02:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

 
Event Details
Friday, July 07, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that yo

 
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Event Details
Monday, July 10, 2017
01:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your v

 
Event Details
Monday, July 10, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great m

 
Event Details
Monday, July 10, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

 
Event Details
Monday, July 10, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

 
Event Details
Monday, July 10, 2017
10:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

 
Event Details
Monday, July 10, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in c

 
Event Details
Tuesday, July 11, 2017
12:00 PM - 12:30 PM
EASTERN TIME
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
Event Details
Tuesday, July 11, 2017
10:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true busin

 
Event Details
Tuesday, July 11, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop

 
Event Details
Tuesday, July 11, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effec

 
Event Details
Tuesday, July 11, 2017
11:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

 
Event Details
Tuesday, July 11, 2017
12:00 PM - 01:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your

 
Event Details
Tuesday, July 11, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 
Event Details
Tuesday, July 11, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress

 
Event Details
Tuesday, July 11, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used t

 
Event Details
Wednesday, July 12, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constan

 
Event Details
Wednesday, July 12, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure

 
Event Details
Wednesday, July 12, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

 
Event Details
Wednesday, July 12, 2017
10:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a

 
Event Details
Wednesday, July 12, 2017
08:00 AM - 10:00 AM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized

 
Event Details
Wednesday, July 12, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

 
Event Details
Thursday, July 13, 2017
01:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall

 
Event Details
Thursday, July 13, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting

 
Event Details
Thursday, July 13, 2017
09:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online works

 
Event Details
Thursday, July 13, 2017
09:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence Peo

 
Event Details
Friday, July 14, 2017
11:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By set

 
Event Details
Friday, July 14, 2017
10:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

 
Event Details
Friday, July 14, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentati

 
Event Details
Friday, July 14, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expec

 
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Event Details
Monday, July 17, 2017
01:00 PM - 01:30 PM
EASTERN TIME
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
Event Details
Monday, July 17, 2017
01:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants

 
Event Details
Monday, July 17, 2017
11:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain ins

 
Event Details
Monday, July 17, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized

 
Event Details
Monday, July 17, 2017
10:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to

 
Event Details
Tuesday, July 18, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine i

 
Event Details
Tuesday, July 18, 2017
09:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great m

 
Event Details
Wednesday, July 19, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on

 
Event Details
Wednesday, July 19, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

 
Event Details
Wednesday, July 19, 2017
11:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


In this 2-hour Live Online Workshop, you'll learn to use activities to energize your next online meeting, and identify what's unique about preparing for and running an online meeting. This session offers three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll participate in and examine meeting activities and online tools used to make them ener

 
Event Details
Wednesday, July 19, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

 
Event Details
Wednesday, July 19, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that yo

 
Event Details
Wednesday, July 19, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used t

 
Event Details
Thursday, July 20, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the so

 
Event Details
Thursday, July 20, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

 
Event Details
Thursday, July 20, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizationa

 
Event Details
Thursday, July 20, 2017
09:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, p

 
Event Details
Friday, July 21, 2017
11:00 AM - 02:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop

 
Event Details
Friday, July 21, 2017
10:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 
Event Details
Friday, July 21, 2017
11:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure

 
Event Details
Friday, July 21, 2017
11:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

 
Event Details
Friday, July 21, 2017
08:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external custome

 
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Event Details
Monday, July 24, 2017
01:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can onl

 
Event Details
Monday, July 24, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By set

 
Event Details
Monday, July 24, 2017
11:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentati

 
Event Details
Monday, July 24, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting

 
Event Details
Tuesday, July 25, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

 
Event Details
Tuesday, July 25, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a

 
Event Details
Tuesday, July 25, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external custome

 
Event Details
Wednesday, July 26, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

 
Event Details
Wednesday, July 26, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain ins

 
Event Details
Wednesday, July 26, 2017
03:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Considering the ever-accelerating rate of change in today's workplace, there may be no more important skill than to adjust successfully to change. Sometimes, adjusting to change comes easily. We enjoy the challenge and opportunity that the change presents. Other times, we find ourselves resisting change, focusing on what we might lose as a result of the change, rather than on what we might gain. In this two-hour workshop, we concent

 
Event Details
Wednesday, July 26, 2017
03:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to

 
Event Details
Wednesday, July 26, 2017
09:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to o

 
Event Details
Wednesday, July 26, 2017
01:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectiv

 
Event Details
Thursday, July 27, 2017
11:00 AM - 11:30 AM
EASTERN TIME
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
Event Details
Thursday, July 27, 2017
01:00 PM - 02:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on

 
Event Details
Thursday, July 27, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 
Event Details
Thursday, July 27, 2017
02:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

 
Event Details
Thursday, July 27, 2017
08:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expec

 
Event Details
Thursday, July 27, 2017
01:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and

 
Event Details
Friday, July 28, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your

 
Event Details
Friday, July 28, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

 
Event Details
Friday, July 28, 2017
09:00 AM - 12:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for benefici

 
Event Details
Friday, July 28, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used t

 
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Event Details
Monday, July 31, 2017
02:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 
Event Details
Monday, July 31, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizationa

 
Event Details
Monday, July 31, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence Peo

 
Event Details
Tuesday, August 01, 2017
04:00 PM - 04:30 PM
EASTERN TIME
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
Event Details
Tuesday, August 01, 2017
04:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

 
Event Details
Tuesday, August 01, 2017
12:00 PM - 01:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain ins

 
Event Details
Wednesday, August 02, 2017
11:00 AM - 02:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This fou

 
Event Details
Wednesday, August 02, 2017
10:00 AM - 11:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, s

 
Event Details
Wednesday, August 02, 2017
01:00 PM - 02:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 
Event Details
Wednesday, August 02, 2017
08:00 AM - 10:00 AM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

 
Event Details
Wednesday, August 02, 2017
02:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that yo

 
Event Details
Thursday, August 03, 2017
01:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 12-hour Live Online Seminar
Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true busin

 
Event Details
Thursday, August 03, 2017
09:00 AM - 10:00 AM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By set

 
Event Details
Thursday, August 03, 2017
12:00 PM - 01:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

 
Event Details
Thursday, August 03, 2017
03:00 PM - 05:00 PM
EASTERN TIME
Online

Length: 2-hour Live Online Workshop


In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized

 
Event Details
Thursday, August 03, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

 
Event Details
Friday, August 04, 2017
11:00 AM - 02:00 PM
EASTERN TIME
Online

Length: 6-hour Live Online Workshop
Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great m

 
Event Details
Friday, August 04, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Online

Length: 1-hour Live Online Webinar


If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure

 
Event Details
Friday, August 04, 2017
12:00 PM - 03:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in c

 
Event Details
Friday, August 04, 2017
10:00 AM - 01:00 PM
EASTERN TIME
Online

Length: 3-hour Live Online Workshop


Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to o

 
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