Igniting Workplace Enthusiasm
  Print  

VIEW: summary month week day all
/
Previous February 23, 2018 Next
 
 
 

Events

 
February 2018
S M T W T F S
01 02 03
04 05 06 07 08 09 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28
Friday, February 23, 2018
Attitudes for Service (08:00 AM - 11:00 AM)
Event Details
Friday, February 23, 2018
08:00 AM - 11:00 AM
Online

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

 

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

Transforming Customer Complaints into Opportunities (12:00 PM - 03:00 PM)
Event Details
Friday, February 23, 2018
12:00 PM - 03:00 PM
Online

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

 

Length: 3-hour Live Online Workshop


This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Dream Big, Focus Small: Achieve SMARTER Goals (02:00 PM - 03:00 PM)
Event Details
Friday, February 23, 2018
02:00 PM - 03:00 PM
Online

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

Outstanding Customer Service (01:00 PM - 02:00 PM)
Event Details
Friday, February 23, 2018
01:00 PM - 02:00 PM
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 
 
 
© 2018 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com
 

780 Third Ave, C-1, New York, NY 10017, US
Toll Free: 800.231.5800

Follow us on