Arrow LeftBack
Icon Ventas

Creating Exceptional Customer Service Experience

In Person

This course will help you gain an attitude for professional, friendly, and memorable customer service interactions.

Ver fechas y ubicaciones
Head with lightbulb

Lo que aprenderás

Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.

Open book

Por qué lo deseas aprender

When it comes to customer service, attitude trumps aptitude. Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.

Person standing next to flag

Cómo te ayudará

You will be able to assess your current customer service attitudes and set goals for improvement. Reaching these goals will truly make your organization stand out. Your high-service environment will make customers want to come back to you in the future! Build a loyal customer base, and watch profits soar.

Fechas de próximos cursos

Seleccione una de las ubicaciones anteriores para encontrar fechas de eventos de cursos en su zona. 

¿No ha encontrado ninguna fecha que le sirva? ¿Quiere que enviemos este programa a su organización o equipo? Póngase en contacto con nosotros para obtener más información.

Thank you! A representative will contact you shortly about your inquiry.