Back
Sales Training
Sales Training

Manage Customer Expectations

Presencial

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet, but also exceed, these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Lo que aprenderás

• Determine the expectations of their customers. • Manage customer expectations in order to exceed them. • Implement a customer expectations management process. • Partner with customers to build relationship.

Por qué lo deseas aprender

When customers have completed 70% of the buying process or can complete many online purchases without ever engaging with a single salesperson, traditional sales tactics simply no longer work. Your customers are the personification of the empowered consumer, knowledgeable beyond the need for basic information. You need a relationship-selling approach that leads to a profitable relationship.

Cómo te ayudará

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the Internet: You! And you position yourself for long-term partnerships that bring positive outcomes for all parties.

Print This Page
No results
NO ADDITIONAL COURSES
La información que proporcione se utilizará de acuerdo con los términos de nuestra política de privacidad.
Enviar

Es fácil mantenerse actualizado cuando recibes nuestro boletín informativo.

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.