The Dale Carnegie Leadership Training program was introduced first to the top management of Urban and then to the entire company. Dale Carnegie took an active role with the company and spent a lot of time to get to know the employees, their personalities, and the business.
Since committing to Dale Carnegie’s Leadership Program, Urban has seen vast improvements in their company. Edward M. D’Alba, the President of Urban Engineering, credits Dale Carnegie Training with teaching him and his co-workers how to really listen and communicate with each other and our clients. “We have become a company that truly cares about each other, about our clients, and the work that we do. We’re seeing people deeply engaged in working together and making the most of all opportunities.”
Challenges
Urban was challenged with the demands of new ownership and improving communication between employees within the organization. “We needed to understand the perspective of where certain people were trying to take the business.”
Solutions
Dale Carnegie Training delivered a customized Leadership program that fit the specific needs of Urban. They acted as a part of the Urban team rather than an outside consultant while trying to improve both communication and understanding between employees.
Results
"Our ability to communicate has become extraordinary. We are mostly engineers, and we got into engineering because we're good at numbers and not necessarily extraordinary with our communication skills. We've found that the people who have been through Dale Carnegie are able to stand up at a moment's notice and deliver a message that has all the important elements to get people to understand the vision and get motivated to take action," says D'Alba. The Dale Carnegie Training program taught him and his co-workers how to really listen and communicate with each other and with their clients.
"Dale Carnegie Training was the catalyst that got us through some challenging times and allowed our leadership team to focus on common goals that were better understood by nearly everyone. Dale Carnegie Training changed the look and feel of our organization."
