DSV reached out to Dale Carnegie seeking a partner that could provide a solution that was different from traditional self-paced and on-demand training. They needed something that would allow their dispersed teams to connect and collaborate across offices and truly engage with sustainable skill development opportunities on a schedule that worked with their demanding roles and responsibilities.
An increase in customer satisfaction resulting in multiple customer awards.
Top-tier learner engagement, utilization, and program completion.
Increased team collaboration and community across dispersed offices throughout COVID.
Challenges
- Teams are geographically dispersed across the region.
- Talent must be physically present to be effective and productive in their roles.
- DSV is a fast-growing and fast-paced company experiencing a lot of change.
Solutions
- A robust, flexible, and accessible program schedule.
- Live online trainers with real time coaching and social learning.
- Easy-to-access learner progress reporting.
- Administrative support and guidance.
Results
- Higher customer support and satisfaction.
- Increased employee collaboration and productivity.
- Top-tier learner engagement and completion.
- Increased resilience and higher engagement through the COVID crisis.
"We had a specific need, and Dale Carnegie didn't just give us blanket training. They came in and they listened! They put a program together based on what we were telling them."
