COMPLIMENTARY WEBINAR
Managing a Customer Service Team: Creating a Customer-First Culture
Understanding the Importance of Creating a Customer-First Culture
Dale Carnegie of Orange County
Providing Orange County businesses transformation in the core areas of Leadership, Executive Image, Presentations, Interpersonal Skills, Employee Engagement, Team Building, Sales and Customer Service through a variety of options including customized talent development solutions, public programs, and live-online workshops.
Orange County
1805 E. Dyer Rd. Suite 109 Santa Ana, CA 92705
Custom Tailored Solutions
Dale Carnegie Customized Solutions are designed to help teams, departments, and organizations achieve performance results. Our programs are designed to get to the heart of what your organization needs, and to develop custom solutions grounded in the Dale Carnegie training techniques.
We follow a 5-step process, centered on workforce training:
1. We Work Together to Define Your Strategic Intent
2. We Inquire to Determine Your Organizational Needs
3. We Involve Key Stakeholders
4. We Innovate Solutions to Achieve Desired Outcomes
5. We Impact Results
Are you ready to take your team and organization to the next level?
Courses by Topic
The Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviors. Our methodology supports the development of skills and habits needed to sustain performance change. We believe that the emotional shift is as important as the behavior shift. That’s why our Performance Change Pathway™ shows our deliberate approach to create training programs that drive improved performance.
Building the Skills for Workforce Agility in an Era of Digital Transformation
As the world of work continues to evolve at a rapid clip, technology’s growing influence across all aspects of business is adding a whole new variable to the mix. While digital transformation has been on the agenda for most industries in recent years, the coronavirus pandemic and resulting social distancing requirements have suddenly accelerated that process for everyone.
Remote work is the new normal for a huge number of organizations today and, potentially, for the foreseeable future. At the same time, more businesses are looking at how they can use technology to automate previously labor-intensive processes and tasks — a shift that will likely endure beyond the current realities.
Dale Carnegie's Secrets of Success
Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living are sold, and over 8 million lives have been impacted by the Dale Carnegie training and Dale Carnegie's timeless values and principles. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself.
IN-PERSON COURSES
See our most recent courses
Course Name
In-Person: Location
3 Days: 5/13, 5/14, 5/15
Course Name
In-Person: Location
3 Days: 5/13, 5/14, 5/15
Course Name
In-Person: Location
3 Days: 5/13, 5/14, 5/15
Taking Command of Your Career and Future
Hear how the various programs have been able to impact lives and transform careers.
Are you ready to take command of your future?
Live Online Overview
Dale Carnegie Course
Topher Olsen, Alliance Residential
Meet The Team
Our consultants have years of experience working with our local business community to transform cultures and drive long-term results.
Oscar Toscano
VP Sales & Strategic Partnerships
Steve Thomas
Executive Consultant, Regional VP, Trainer
Mandi Morgan
Executive Consultant, Regional VP
John Campbell
Executive Consultant, Regional VP
Dale Carnegie of Orange County
Curious if Dale Carnegie of Orange County is a good match for your organization?
Call now to see if you qualify for a
FREE 2-hour workshop.
GET STARTED NOW
What are you waiting for?
