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World Class Customer Service Training Package

This package provides a 1 year subscription to four (4) our most effective Live Online customer service training programs. This package will enable client-facing employees to stay cool, on message, helpful, and positive in every circumstance. Sold individually, the content in this subscription is valued at $1176. Take advantage of this deeply discounted package offer! Titles include: 1. Attitudes for Service (3hr Workshop) 2. Manage Customer Expectations (3hr Workshop) 3. Outstanding Customer Service (1hr Webinar) 4. Transforming Customer Complaints into Opportunities (3hr Workshop)

Course Overview

Successful organizations recognize that customer satisfaction stems from a key set of attitudes and behaviors their employees show toward clients, such as helpfulness, respect, and expression of genuine interest. Make sure your team can exhibit these attitudes at all times, and make every customer experience outstanding.

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What You’ll Learn

Discover how to handle customers in a way that builds a foundation of trust and positive feedback. You'll learn how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty.

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Why you want to learn it

In this day of online feedback and, where negative customer interactions can lead to devastating reviews, it's more important than ever to be emotionally equipped for any situation. These courses will keep you positive as you assist your clients, and create the very real perception that you're in it for them!

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How it will help you

By managing customer expectations, developing an always-positive attitude, and knowing the steps to turning angry clients into long-term fans, you'll secure repeat business and turn your customers into advocates.

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie