Arrow LeftBack
Customer Service Customer Service Training

Outstanding Customer Service

In Person

Committing to outstanding customer service means sometimes dealing with those not-so-pleasant customers. This seminar will take you through an eight-step process for resolving customer complaints and handling each customer’s needs, no matter how challenging

View Dates and Locations
Head with lightbulb

What You’ll Learn

Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

Open book

Why you want to learn it

The details of customer service can make all the difference. Following proven guidelines will ensure that, at the end of the day, your customer’s emotional and practical needs are not only met, but exceeded. Each issue you solve with a positive, helpful attitude strengthens relationships with your customers.

Person standing next to flag

How it will help you

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

Upcoming Course Dates

Select a Location

Contact us to get more information

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry!