In-Person Course
How to Use Customer Service to Turn Transactions into Relationships
Customer loyalty hasn’t disappeared. It’s there – just waiting for you to earn it.
What You’ll Learn
• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!
Why you want to learn it
Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.
How it will help you
Develop more loyalty in your customers, thereby, improving the customer experience.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”
