Arrow LeftBack
Dale Carnegie Course Dale Carnegie Course

How to Deal with Difficult People and Customers

In Person

Avoiding difficult people and customers can lead to unresolved conflicts and miscommunications, resulting in loss of time, energy, morale, productivity, and even customers. This class will help you effectively engage with problematic people.

View Dates and Locations
Head with lightbulb

What You’ll Learn

Learn how to work more effectively with difficult people. Apply strategies for negotiating and compromising with difficult customers. Discover how to gain cooperation and change behaviors without creating resentment.

Open book

Why you want to learn it

The way you deal with a difficult person will determine future relationships and can impact an organization's productivity and bottom line.

Person standing next to flag

How it will help you

You will gain the confidence to confront and effectively deal with the behaviors of difficult people rather than reacting negatively.

Upcoming Course Dates

Select a Location

Contact us to get more information

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry!