Breakfast Workshop: World Class Customer ServiceIn Person
It might sound simple but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion for the organization hinges on perfecting the details throughout the customer lifecycle and having a structured process in place to handle customer complaints in ways that turn unhappy customers into happy ones.View Dates and Locations
What You’ll Learn
You will become keenly aware of how your attitude during customer contact and complaints can make the difference. We will assess your current Customer Service Attitude and help you build customer relationships by incorporating the 4 Drivers of Customer Service. You will learn ways to respond to both rational and emotional customer concerns and maintain a positive attitude when dealing with difficult people and issues.
Why you want to learn it
You will reduce stress on both sides when resolving complaints and reduce the number and type of complaints received.
How it will help you
You will learn how to maintain a positive attitude when dealing with difficult people and issues. Learn to project a friendly willingness to serve customers in a low pressure, high-touch way in every customer interaction