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Sales Training
Sales

World Class Customer Service

This program can be offered in two full days, or in a spaced learning format to allow more on-the-job application.
About

This program can be offered in two full days, or in a spaced learning format to allow more on-the-job application. With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

What You’ll Learn

Our customer service training brings companies the right tools to cultivate valued and lasting customers. These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

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Why You Want To Learn It

Dale Carnegie Training® has benchmarked the key attributes - skills, attitudes, and behaviors - that differentiate outstanding customer service organizations. And we incorporate this knowledge into our proprietary training process, a methodology that coaches participants

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How It Will Help You

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Select the best option for you:
Any Language
Select a Location
Sorry, there are no upcoming dates for the location you selected. Please contact your nearest Dale Carnegie office to ask about upcoming dates! https://www.dalecarnegie.com/en/franchise-locations
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: