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Customer Service
Customer Service

Managing Customer Expectations

Price: $385 USD per person | Duration: 1 session, 3 hours
Language: English

Building a loyal customer base is essential for the success of any business, large or small. Customers continue to do business with organizations that deliver on their promises, every time. This interactive, live online course will help you build trust and long-term relationships by managing customer expectations in a consistent way.

What You’ll Learn

Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.

Why you want to learn it

This engaging, collaborative course is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.

How it will help you

In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this course, you’ll enjoy success with a loyal customer base that takes you straight to the top.

At the end of this session, you will be able to:

  • Assess your organization’s use of sure-fire ways to manage and exceed customer expectations
  • Formulate strategies to align with customer expectations
  • Use Dale Carnegie Principles to close the gap between customer expectations and reality
  • Use the techniques for effective follow through to manage customer expectations and transform relationships
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Date
Nov 4 - Nov 4
Time (EST)
1:00 PM - 4:00 PM
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Date
Nov 17 - Nov 17
Time (EST)
10:00 AM - 1:00 PM
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Date
Dec 3 - Dec 3
Time (EST)
9:00 AM - 12:00 PM
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Date
Jan 3 - Jan 3
Time (EST)
1:00 PM - 4:00 PM
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Date
Jan 11 - Jan 11
Time (EST)
9:00 AM - 12:00 PM
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Date
Jan 19 - Jan 19
Time (EST)
3:00 PM - 6:00 PM
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Date
Feb 11 - Feb 11
Time (EST)
10:00 AM - 1:00 PM
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Date
Feb 22 - Feb 22
Time (EST)
4:00 PM - 7:00 PM
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Date
Mar 3 - Mar 3
Time (EST)
9:00 AM - 12:00 PM
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Date
Mar 16 - Mar 16
Time (EST)
1:00 PM - 4:00 PM
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Mar 21 - Mar 21
Time (EST)
9:00 AM - 12:00 PM
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Apr 5 - Apr 5
Time (EST)
1:00 PM - 4:00 PM
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Apr 14 - Apr 14
Time (EST)
9:00 AM - 12:00 PM
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Apr 29 - Apr 29
Time (EST)
11:00 AM - 2:00 PM
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May 9 - May 9
Time (EST)
2:00 PM - 5:00 PM
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May 17 - May 17
Time (EST)
9:00 AM - 12:00 PM
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May 26 - May 26
Time (EST)
3:00 PM - 6:00 PM
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Jun 1 - Jun 1
Time (EST)
9:00 AM - 12:00 PM
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Jun 13 - Jun 13
Time (EST)
8:00 AM - 11:00 AM
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Date
Jun 28 - Jun 28
Time (EST)
2:00 PM - 5:00 PM
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