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People Skills

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations.
Course topics also include:
Organizational Development, Leadership
About this course

This course will help you influence outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you!

Objectives:
Display a positive attitude and professional image.
Increase trust, credibility, and respect through words and actions.
Speak confidently, diplomatically, and tactfully in difficult situations.
Build rapport and strengthen relationships.
Use emotional controls to sustain success.

What You’ll Learn

Develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.

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Why you want to learn it

You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.

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How it will help you

This course sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded leader.

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Competencies

  • Communication: Practices active listening supported with relevant oral and written information. 
  • Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organization.
  • Influence: Consistently directs situations and inspires mutual commitment and an all-win outcome.
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Supplemental Resources

Assessment on Communicating with Diplomacy

This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Read More >

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