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Customer Service
Customer Service

Attitudes for Customer Service

This module makes you keenly aware of how your attitude during customer contact can make the difference.
Course topics also include:
People Skills, Sales
About

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

What You’ll Learn

Participants will learn the following: - Set goals for improvement by assessing current Customer Service Attitudes.- Build customer relationships by incorporating the Four Drivers of Customer Service.- Maintain a consistently positive attitude by applying Attitude Control Principles.- Use conversational language to keep the interactions casual and relaxed.

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Why You Want To Learn It

Driving profitability and growth stem from customer service and satisfaction.

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How It Will Help You

This module makes you keenly aware of how your attitude during customer contact can make the difference

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Select the best option for you:
Any Language
Select a Location
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: