Sales Training
Sales Training

Attitudes for Customer Service


Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

What You’ll Learn

Participants will learn the following: - Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

Why you want to learn it

Driving profitability and growth stem from customer service and satisfaction.

How it will help you

This module makes you keenly aware of how your attitude during customer contact can make the difference

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08/18/2020 - 08/19/2020
Time: 7:30 AM - 11:00 AM
Duration: 2 Consecutive 1/2 days

Sacramento, CA 95833

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09/1/2020 - 09/1/2020
Time: 7:30 AM - 3:30 PM
Duration: 1 day

Sacramento, CA 95833

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