/ / How to Deal with Difficult People and Customers
In Person
Leadership
How to Deal with Difficult People and Customers
Course topics also include:
People Skills
About
Avoiding difficult people and customers can lead to unresolved conflicts and miscommunications, resulting in loss of time, energy, morale, productivity, and even customers. This class will help you effectively engage with problematic people.
What You’ll Learn
Learn how to work more effectively with difficult people. Apply strategies for negotiating and compromising with difficult customers. Discover how to gain cooperation and change behaviors without creating resentment.
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Why You Want To Learn It
The way you deal with a difficult person will determine future relationships and can impact an organization's productivity and bottom line.
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How It Will Help You
You will gain the confidence to confront and effectively deal with the behaviors of difficult people rather than reacting negatively.
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Select the best option for you:
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Select a Location
Sorry, there are no upcoming dates for the location you selected. Please contact your nearest Dale Carnegie office to ask about upcoming dates! https://www.dalecarnegie.com/en/franchise-locations
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
Select the best option for you:
Any Language
Select a Location
Sorry, there are no upcoming dates for the location you selected. Please contact your nearest Dale Carnegie office to ask about upcoming dates! https://www.dalecarnegie.com/en/franchise-locations
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
Questions?
