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Customer Service
Customer Service Training

Attitudes for Service

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Every time you encounter a customer, your attitude is showing! This course will help you develop the right attitude for top-notch customer service. It will help you build relationships, increase customer satisfaction, and maintain a positive attitude in any situation.

What You’ll Learn

Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.

Why you want to learn it

When it comes to customer service, attitude trumps aptitude. Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.

How it will help you

You will be able to assess your current customer service attitudes and set goals for improvement. Reaching these goals will truly make your organization stand out. Your high-service environment will make customers want to come back to you in the future! Build a loyal customer base, and watch profits soar.

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Jun 8, 2020 - Jun 8, 2020
Time: 10:00 AM - 1:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Jun 19, 2020 - Jun 19, 2020
Time: 12:00 PM - 3:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

Live Online Course

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Jun 30, 2020 - Jun 30, 2020
Time: 2:00 PM - 5:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Jul 8, 2020 - Jul 8, 2020
Time: 10:00 AM - 1:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Jul 16, 2020 - Jul 16, 2020
Time: 1:00 PM - 4:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Jul 27, 2020 - Jul 27, 2020
Time: 11:00 AM - 2:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Aug 6, 2020 - Aug 6, 2020
Time: 1:00 PM - 4:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Aug 14, 2020 - Aug 14, 2020
Time: 9:00 AM - 12:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Aug 25, 2020 - Aug 25, 2020
Time: 12:00 PM - 3:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Sep 2, 2020 - Sep 2, 2020
Time: 2:00 PM - 5:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Sep 14, 2020 - Sep 14, 2020
Time: 11:00 AM - 2:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Sep 29, 2020 - Sep 29, 2020
Time: 1:00 PM - 4:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Oct 7, 2020 - Oct 7, 2020
Time: 12:00 PM - 3:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Oct 16, 2020 - Oct 16, 2020
Time: 1:00 PM - 4:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Oct 26, 2020 - Oct 26, 2020
Time: 10:00 AM - 1:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Nov 5, 2020 - Nov 5, 2020
Time: 9:00 AM - 12:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Nov 18, 2020 - Nov 18, 2020
Time: 2:00 PM - 5:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Dec 4, 2020 - Dec 4, 2020
Time: 9:00 AM - 12:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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Dec 15, 2020 - Dec 15, 2020
Time: 1:00 PM - 4:00 PM
Duration: 3-hour workshop (New York Eastern Time | Delivered in English)

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