Dale Carnegie put Santa Clara Valley Bank (SCV Bank) through an intensive Team Member Engagement training and helped implement organizational changes as well as assess and strengthen SCV Bank's strategic planning process.
Morale became less than optimal, and consequently, a kind of oppressive air pervaded the SCV Bank work culture. Our teams lacked motivation to lucratively meet the needs of the market, and the situation unfortunately slowed the growth of our new branch," said Michael Hause, CEO.
Dale Carnegie Training specialists helped implement organizational changes as well as assess and strengthen SCV Bank's strategic planning process.
SCV Bank has experienced outstanding bottom-line performance over the past six months. The changes that were made affected all components of the company- from morale and communication to error rate and customer service.