Dale Carnegie put Santa Clara Valley Bank (SCV Bank) through an intensive Team Member Engagement training and helped implement organizational changes as well as assess and strengthen SCV Bank's strategic planning process.
"In the last six months, our teams have managed to achieve a 20% increase in loan growth and a 10% increase in deposit growth. I know that had it not been for such a convalescence of morale, these successes would have been impossible." -Michael Hause, CEO, SCV Bank
Morale became less than optimal, and consequently, a kind of oppressive air pervaded the SCV Bank work culture. Our teams lacked motivation to lucratively meet the needs of the market, and the situation unfortunately slowed the growth of our new branch," said Michael Hause, CEO.
Dale Carnegie Training specialists helped implement organizational changes as well as assess and strengthen SCV Bank's strategic planning process.
SCV Bank has experienced outstanding bottom-line performance over the past six months. The changes that were made affected all components of the company- from morale and communication to error rate and customer service.
"Spectacular changes have taken place allowing us to once again strive for perfection. Our morale is back; greater levels of respect exist among our branch personnel; the efficacy in our operation systems is evidenced in our decreased error rate; interoffice communication is better; morale is high and consequently so too is our customer service."