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Step up to Leadership

Participants Will Learn To: • Create a sense of direction for your team • Lead by example • Communicate with precision • Be cool under pressure • Resolve conflicts quickly before they affect the whole group • Convert negativity into positive production • Listen effectively • Work smarter, not harder • Delegate responsibility, authority and accountability • Give difficult feedback without creating resentment

Course Overview

Step up to Leadership

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What you'll learn

Participants Will Learn To: • Create a sense of direction for your team • Lead by example • Communicate with precision • Be cool under pressure • Resolve conflicts quickly before they affect the whole group • Convert negativity into positive production • Listen effectively • Work smarter, not harder • Delegate responsibility, authority and accountability • Give difficult feedback without creating resentment

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Why you want to learn it

Managers or team leads are responsible for the day to day performance of a small group and need to be competent and confident.

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How it will help you

This course will help mangers and team leads guide their team towards its goals and ensure that all members of the team are productive and are able to resolve problems as they arise.

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie