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People Skills
People Skills

Conflict - Maintaining Emotional Control

About

Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.

What You’ll Learn

• Identify the steps of the conflict cycle • Express emotions in a healthy way • Commit to principles for maintaining emotional control • Talk through a conflict issue with the other person

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Why You Want To Learn It

In this workshop, you will address the emotional aspect of resolving conflict. You will discuss why anger, in particular, is an emotion that you have to process and manage for the conflict to be resolved professionally.

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How It Will Help You

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Select the best option for you:
Any Language
Select a Location
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: