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Customer Service
Customer Service

Creating Loyal Customers Through Exceptional Customer Service

Course topics also include:
People Skills, Organizational Development
About

Retaining customers in a growing global market is no easy task. Today’s customers are educated, prepared and have more options than ever before. They can also be more demanding and merely satisfying them isn’t enough. This workshop will give insight into delivering exceptional customer service that exceeds expectations every time.

What You’ll Learn

1) Increase customer loyalty through exceptional customer service.2) Apply principles to exceed customer expectations.3) Explore email etiquette when responding to customers.4) Effectively address mistakes using an empathetic approach.5) Build relationships and loyalty using creative follow-up techniques.

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Why You Want To Learn It

Exceptional customer service is about creating meaningful relationships and memorable moments in every interaction.

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How It Will Help You

Going above and beyond at every touch point is the keystone to strong customer relationships and loyalty.

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Select the best option for you:
Any Language
Select a Location
Sorry, there are no upcoming dates for the location you selected. Please select another location or expand your search to Region or Country.
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: