Develop leadership and communication skills to inspire and motivate others with the world-famous Dale Carnegie Course. View In Person and Live Online Dates. 
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Customer Service
Customer Service

Customer Service Excellence

Course topics also include:
People Skills
About

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

What You’ll Learn

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

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Why You Want To Learn It

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How It Will Help You

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

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Select the best option for you:
Any Language
Select a Location
Sorry, there are no upcoming dates for the location you selected. Please select another location or expand your search to Region or Country.
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: