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Sales Training
Sales

Manage Customer Expectations

Determine the expectations of their customers.
About

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet, but also exceed, these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

What You’ll Learn

•Determine the expectations of their customers.•Manage customer expectations in order to exceed them. •Implement a customer expectations management process.•Partner with customers to build relationship.

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Why You Want To Learn It

When customers have completed 70% of the buying process or can complete many online purchases without ever engaging with a single salesperson, traditional sales tactics simply no longer work. Your customers are the personification of the empowered consumer, knowledgeable beyond the need for basic information. You need a relationship-selling approach that leads to a profitable relationship.

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How It Will Help You

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the Internet: You! And you position yourself for long-term partnerships that bring positive outcomes for all parties.

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Select the best option for you:
Any Language
Select a Location
Sorry, there are no upcoming dates for the location you selected. Please select another location or expand your search to Region or Country.
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: