Dale Carnegie Training played an active role in formulating Boyes Turner’s strategy and helped the company realise that the better a company takes care of its internal customer - its employees - the better it will take care of its external customer. The partners’ commitment to living their values ultimately transformed the culture and paved the way for the firm’s future success.
Developing people and their ability to work in teams is absolutely key to building a successful law firm. Many professional service firms have dabbled in this, but few have cracked it.
A well-thought-out strategy is essential and having an experienced Dale Carnegie practitioner on hand to help out and discuss ideas adds value and makes things happen faster. Dale Carnegie's customised approach has helped a number of senior managers more quickly develop a greater awareness of effective people development. This, in turn, has improved their ability as coaches and mentors.
"Dale Carnegie has helped me to guide the business to a position where it is recognised as one of the best UK regional law firms. We have grown rapidly over the last five years, indeed from £4m to over £10m and, in the process, significantly strengthened the service that we provide as well as the quality of our client base."