Arrow LeftBack
Icon Πωλήσεις

Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Δείτε Ημερομηνίες και Χώρο διεξαγωγής
Head with lightbulb

Τι θα μάθετε

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

Open book

Γιατί θέλετε να το μάθετε

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

Person standing next to flag

Πως θα σας βοηθήσει

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Προσεχείς ημερομηνίες μαθημάτων

Επιλέξτε μια τοποθεσία από πάνω για να βρείτε ημερομηνίες μαθημάτων στην περιοχή σας. 

Δεν βρήκατε την ημερομηνία που σας βολεύει; Θέλετε αυτό το πρόγραμμα να παραδοθεί για τον οργανισμό σας ή για την ομάδα σας; Επικοινωνήστε μαζί μας για περισσότερες πληροφορίες.

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry.