Arrow LeftBack
Icon Verkaufstraining

Winning Customer Service Strategies for Support Staff

In Person

Customer Service skills can mean the difference between increased business opportunities and out-of-control word-of-mouth. Using the Dale Carnegie’s proven methods, your staff can learn to deal with emotional and practical aspects of complaints, apply methods to reduce stress when resolving problem, and reduce the number and types of complaints. This course will poise participants for win-win opportunities with all parties involved and ensure customer loyalty for your business.

Daten und Orte anzeigen
Head with lightbulb

Trainingsinhalte:

Techniques guaranteed to reduce conflict, de-escalate heated situations, strategies on stress management, skills to proactively reduce complaints.

Open book

Nutzen des Trainings:

Transform potential problems into opportunities to receive feedback. Spend less time worrying about future problems by anticipating and disarming contentious situations.

Person standing next to flag

Ziele, die Sie mit dem Training erreichen werden:

By learning to anticipate and deflate problems, you'll have more time to enjoy your work and personal life right now. Focus on making every interaction a winning one for both parties and you will earn greater loyalty and revenues from pleased, customers confident in your service and abilities

Daten zu bevorstehenden Kursen

Wählen Sie oben einen Standort aus, um Kurstermine in Ihrer Region zu finden. 

Sie haben kein für Sie passendes Datum gefunden? Sie möchten diesen Kurs in Ihrem Unternehmen oder Team durchführen? Kontaktieren Sie uns, um weitere Informationen zu erhalten.

Thank you! A representative will contact you shortly about your inquiry.