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Attitudes for Service

In Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

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Trainingsinhalte:

Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.

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Nutzen des Trainings:

This seminar makes you keenly aware of how your attitude during customer contact can make the difference.

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Ziele, die Sie mit dem Training erreichen werden:

You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

Daten zu bevorstehenden Kursen

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Sie haben kein für Sie passendes Datum gefunden? Sie möchten diesen Kurs in Ihrem Unternehmen oder Team durchführen? Kontaktieren Sie uns, um weitere Informationen zu erhalten.

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