Attitudes for Customer ServiceIn Person
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.Daten und Orte anzeigen
- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.
Nutzen des Trainings:
Driving profitability and growth stem from customer service and satisfaction.
Ziele, die Sie mit dem Training erreichen werden:
This module makes you keenly aware of how your attitude during customer contact can make the difference