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Customer Service Excellence - On-Demand

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Get access for a full year to a cutting edge course taught in video segments by a Dale Carnegie Certified Trainer, and learn at your own convenience. In this video-based program, critical elements of Customer Service Excellence are discussed, including: how to make customers feel welcomed and important; what customers want; common customer service mistakes; a model for meeting and greeting customers; and how to deal with the emotional and practical aspects of unhappy customers. A two-page quick reference guide accompanies the videos in this program.

Разгледай дати и места
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Какво ще научите

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Защо бихте искали да го научите

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Как ще ви помогне

Дати на предстоящ курс

Изберете местоположение по-горе, за да намерите дати за курсове във Вашия район. 

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