icon دورات بالحضور الشخصي

World Class Customer Service

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

نبذة عن الدورات

Good service results when the provider exceeds the customer's expectations. Quality service is one of those concepts that is easy to talk about but difficult to deliver. Delivering quality service requires tremendous energy, skill, and determination.

Icon

ماذا ستتعلم

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

Icon

لم تريد تعلم ذلك

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

Icon

كيف ستساعدك

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

التسجيل في هذه الدورة

Page 1
Next

لقد أضفت دورة تدريبية من مكان آخر

لا يمكنك أن تسجل في دورات أو تضيفها إلى عربة تسوقك في وقت واحد إن كانت في مناطق مختلفة.
ليست مشكلة! يمكنك أن تسجل في هذه الدورة وسنقوم بحذف الموقع السابق الذي اخترته واستبداله باختيارك الحالي..

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie