How to Deal with Difficult People and Customers
Avoiding difficult people and customers can lead to unresolved conflicts and miscommunications, resulting in loss of time, energy, morale, productivity, and even customers. This class will help you effectively engage with problematic people.
Learn how to work more effectively with difficult people. Apply strategies for negotiating and compromising with difficult customers. Discover how to gain cooperation and change behaviors without creating resentment.
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The way you deal with a difficult person will determine future relationships and can impact an organization's productivity and bottom line.
You will gain the confidence to confront and effectively deal with the behaviors of difficult people rather than reacting negatively.