Igniting Workplace Enthusiasm

 

Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member EngagementLeadership DevelopmentSales
Effectiveness
Customer
Service
Presentation EffectivenessProcess
Improvement
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The iMap Workforce Training Process

The iMap Process is a designed to get to the heart of what your organization needs, and develop custom solutions, based around the Dale Carnegie Training Techniques. We follow a 5 step process that is centered on workforce training:
 

workforce-training-process1. INTENT

Your organization's strategic vision - the "should be" as opposed to the "as is".
 
 

2. INQUIRE

A strategic conversation with you to understand where the operation is today, where you want to take it, and what needs to change to get there.
 
 

3. INVOLVE

Through assessments, surveys, and a unique BID process, determine the alignment around the vision, competency gaps that needs to be closed, and attitudes that undermine change.
 
 

4. INNOVATE

Design interventions that support your strategic intent, provide measurable results, map directly to the competencies needed to power the strategic intent, blend competency development with attitudinal change, and align emotional intelligence with corporate
initiatives.
 
 

5. IMPACT

Ingrain long-term behavior change and gain emotional and intellectual engagement with corporate objectives.

 

Competency Based Development System :

Dale Carnegie Training has created a competency based development system which allows organizations to better work with us to target their exact needs and develop precise solutions that will provide measurable and impactful results through a provide workforce training process.
 
 

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