Igniting Workplace Enthusiasm


Outstanding Customer Service: Course Reviews




"Free flowing "discussion' through the use of the text box and other methods for participant participation were excellent. Increased my ability to 'think like our customers' to customize solutions."

-Tony Munisteri        
Plant Strategy Manager
Alstom Power Inc.

"The presenters were interesting and funny. They kept me engaged throughout. Good Value!"

Account Management

"Well prepared. The additional resources we excellent and unexpected. This information will help us achieve our goal of being a World-Class company."

Citywide Property Manager

"It gave me lots of great ideas on how to interact with my customers.  Thank you [trainer]."

-Bryan V
Sr Software Engineer

"I'll now give better customer service to the customers and my co-workers."

-Carolyn Jordan        
Accounting Clerk
Goodwill EasterSeals


"The Interaction was helpful. I was looking for something beyond what I already had training on for customer service so the extra websites that were provided was like the presenters going the extra mile I was looking for. Keeping the customer engaged in the process and solving their problem or complaint is a direct link to what keeps them loyal and happy."

-Cynthia Strath
Sales and Service Agent




In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

  • Numerous live sessions offered each month -- register for the time that works best for you.
  • 1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
  • Fast-paced interactive exchange of timely skills and "How-to's"

"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion."

― Dale Carnegie, How to Win Friends and Influence People


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