Igniting Workplace Enthusiasm
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Outstanding Customer Service: Course Reviews


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"Free flowing "discussion' through the use of the text box and other methods for participant participation were excellent. Increased my ability to 'think like our customers' to customize solutions."

-Tony Munisteri        
Plant Strategy Manager
Alstom Power Inc.
 

"The presenters were interesting and funny. They kept me engaged throughout. Good Value!"

-Brook
Account Management



"Well prepared. The additional resources we excellent and unexpected. This information will help us achieve our goal of being a World-Class company."

-Bill        
Citywide Property Manager



"It gave me lots of great ideas on how to interact with my customers.  Thank you [trainer]."

-Bryan V
Sr Software Engineer



"I'll now give better customer service to the customers and my co-workers."

-Carolyn Jordan        
Accounting Clerk
Goodwill EasterSeals

 

"The Interaction was helpful. I was looking for something beyond what I already had training on for customer service so the extra websites that were provided was like the presenters going the extra mile I was looking for. Keeping the customer engaged in the process and solving their problem or complaint is a direct link to what keeps them loyal and happy."

-Cynthia Strath
Sales and Service Agent


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In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

  • Numerous live sessions offered each month -- register for the time that works best for you.
  • 1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
  • Fast-paced interactive exchange of timely skills and "How-to's"

"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion."

― Dale Carnegie, How to Win Friends and Influence People
           

 

 

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