“The training was very informative. It helped with maintaining our existing customer base and provided tools to use for obtaining new customers!”
Director of Operations
“This training allowed me to develop tools to work with clients when issues arise.”
Key Performance Ideas
“Because of this training, I am a better customer service representative! The training provided great tips and expert advise. “
I.T. Senior Clinical Analyst
“I enjoyed the group setting that took place while taking this course! It was a great refresher to the Carnegie classes I have taken in the past”
Services Process Director
Hunter Truck Sales & Services
“The training provided a more structured and though-out approach to handling customer’s expectations not being met!”
Vita Plus Corporation
"Increased customer happiness and sales already."
-Jon Michael Adams
Sr Aftermarket Sales Rep
Siemens Water Technologies LLC
"Very high value by training in areas that I feel are very important. Applying how these situations would apply to my trade particularly."
Gem Plumbing & Heating
"The training seemed very personal. I will be a more professional person in front of the customer for my company."
"Very personable trainer and producer, small class encouraged more participation by everyone. I will be able to bring this back, share it with key leaders, and encourage change in the organization as a result. I can see it improving both customer satisfaction as well as customer revenue."
EVP, Customer Experience
"Very well managed and useful. Helped inform my approach to customer support and will improve my customer service skills."
"It was in line with what I perceive to be "World Class" Customer service."
Call Center Manager
"We were looking to gain insight into how to better handle our processes for handling client expectations and got some great insight."
VP - Client Support Services
"Real life scenario discussions. We took a real life situation and applied the learned principals to it!"
Director, Customer Care & Partner Integration
In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.
- Numerous live sessions offered each month -- register for the time that works best for you.
- 1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
- Fast-paced interactive exchange of timely skills and "How-to's"
"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion."
― Dale Carnegie, How to Win Friends and Influence People