"New ideas on handling irate clients. My customer service reps are better prepared.
-Martin L. Marin
American Shipping Co., Inc.
"It helped to educate our customer service dept in different ways to keep clients happy."
"I will now be able to go back to my current role empowered and more knowledgeable when it comes to assisting my customers."
"Active participation and engagement from the group was key! I was very happy with [the training]."
Team Lead/Wellness Coordinator
Momentum Health Services
"We had people from all departments involved. To have the opportunity for each to hear from others really helps to put things into perspective."
"Increased awareness of our customer interactions and gave good ideas for improvement."
Exec. VP, COO
"I will share the ideas with my co-workers and recommend othe Dale Carnegie Courses. Excellent web support."
Southland Registrations Ltd.
"I believe that this training will improve my presence with my accounts and as a result, will increase my value to them as well."
"I liked the documentation and examples. The information was very valuable."
"This was my first DC Training course. It is nice to see a company that values their employees with continued learning. I like the different perspective that was given."
"Has given me tools to increase customer satisfaction and help with staff training."
Chief Building Official
"I liked how it was interactive and that he called on you to ask questions and answered questions as well. We might use this for training future new hires."
Director of Marketing and Membership
The Yale Club of NYC
In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Numerous live sessions offered each month -- register for the time that works best for you.
1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
Fast-paced interactive exchange of timely skills and "How-to's"
"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion."
― Dale Carnegie, How to Win Friends and Influence People