Igniting Workplace Enthusiasm
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Billing, Transfers, and Cancellation: FAQ

 

  1. If I am unable to attend the session I signed up for can I transfer to a new date?  How?
  2. How do I get a refund on a course?
  3. I missed my Live Online program. What can I do?
  4. What are the transfer and cancellation policies?
  5. How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

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If I am unable to attend the session I signed up for can I transfer to a new date?  How?
Yes, you can transfer into a new session by accessing the My Courses section in the Learning Portal.  Locate your course session and click View. At the bottom of the Course Session page, click the Change Enrollment button. A list of available sessions will appear. Click the Enroll button next to the session date of your choice. You will receive a thumbs up message stating you’ve been successfully added to the session.

If you missed one session of a multi-session program we can send you a link to the recording of the session you missed.   This will allow you to keep up with the rest of the class and get the most from the course.

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How do I get a refund on a course?
To cancel your course enrollment and receive a refund, please contact our Customer Support group by calling 1-855-820-9200, or email us at DaleCarnegieDigital@dalecarnegie.com.

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I missed my Live Online program. What can I do?
We would be happy to reschedule your class for you. We can provide you with a list of upcoming sessions of your class. Just let us know what date works for you and we can take care of the rest for you. (Note: as a matter of policy, we only allow one re-schedule.)
 
Billing and Customer Support: 1-855-820-9200
 
 
 

What are the transfer and cancellation policies?

Transfer Policy: A registrant may transfer once without a transfer fee. Any additional transfers may be subject to a transfer fee.
 
Cancellation Policy: Dale Carnegie Digital will give you a complete refund if you cancel up to two weeks before your Live Online webinar, workshop or seminar begins. Please note, however, that cancellations received less than two weeks before the Live Online webinar, workshop or seminar begins may be  subject to a service charge. In fairness to all attendees, confirmed participants who do not attend their scheduled session forfeit the right to a refund, but will be allowed 90 days from session date, to contact Dale Carnegie Digital to transfer in to another course session date based on availability.   Dale Carnegie Digital reserves the right to cancel any of its programs.
 
Billing and Customer Support: 1-855-820-9200
 
 

How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

Phone:  1-855-820-9200 (Mon-Fri ,  8AM-5PM Eastern and during all scheduled Live Online Sessions)

      Email:  DaleCarnegieDigital@dalecarnegie.com.

 
 

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