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Building rapport is a critical step on every sales call, whether for a new prospect or a long time client. You do this by:

Dale Carnegie Training®, one of the world's leading human resources and management consulting organizations, today presented its prestigious Leadership Award to PPL Susquehanna’s nuclear power plant in northeastern Pennsylvania.

“The spring and summer seasons have a naturally laid back atmosphere tied to them and can leave employees yearning to spend more time outside,” says Peter Handal, chief executive of Dale Carnegie Training. “Warmer temperatures are sometimes harder to fix with just air conditioning alone, so employees might opt for lighter clothing, even if it means revealing more skin or more casual dress overall.”​