Find an Office Near You
 

 

  1. What are the System Requirements for participating in a Live Online course?
  2. What are the System Requirements for use of self-paced e-Learning?
  3. What is Whitelisting? How do I Whitelist email and websites?
  4. I am having trouble logging in, what do I do?
  5. How should I prepare for my Live Online learning program?
  6. What if I have difficulties joining my program using Adobe Connect?
  7. How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

Back to Main FAQ Page >>

 

What are the System Requirements for participating in a Live Online course?

Live Online technical Specifications

Windows

  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Pentium 4 or faster processor (or equivalent) for Windows Vista®
  • Windows XP, Windows Vista, or Windows 7
  • 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista
  • Microsoft Windows Server® 2003 SP2, 2008 R2
  • Microsoft Internet Explorer 7, 8, 9; Mozilla Firefox; Google Chrome
  • Adobe® Flash® Player 10.3

Mac OS

  • 1.83GHz Intel Core™ Duo or faster processor
  • 512MB of RAM (1GB recommended)
  • Mac OS X, 10.5, 10.6, 10.7.4, 10.8
  • No Adobe Connect Add-in support for Mac OS X 10.5 (Leopard). Users on Leopard can attend meetings in the browser.*
  • Mozilla Firefox; Apple Safari; Google Chrome
  • Adobe Flash Player 10.3

Back to Top

 

What are the System Requirements for use of self-paced e-learning?

  Self-paced technical Specifications

 Operating Systems

  • Windows
  • Mac OS X

Browser Support

  • Internet Explorer 7 and higher
  • FireFox 2 and higher
  • Safari 1.0 and higher
  • Google Chrome (all versions)

Recommended Browser Settings

All Browsers

  • Allow pop-up windows
  • Depending on security settings, you may have to add cloud.scorm.com as a trusted site in the browser
  • Enable third-party cookies
  • 800 x 600 minimum screen resolution but we like 1024 x 600 or 1024 x 768 better

Bandwidth

  • Bandwidth 1.5mbits or higher
Back to Top


 

What is Whitelisting? How do I Whitelist email and websites?
Whitelisting is when you place an e-mail address or an IP address on a list of accepted senders.   Whitelists are used frequently with e-mail applications to allow users to compile lists of senders they wish to receive e-mail from.  This list overrides any blacklists and spam filters, and allows the e-mails to be delivered to the user’s inbox instead of filtered out as spam.

The following link provides instructions on how to whitelist emails for several popular Internet Service Providers and email companies.  If you are logging in from your work computer, consider consulting with your system administrator.

Domains to whitelist:

Dalecarnegie.com

Dalecarnegie.absorbtraining.com

http://www.whatcounts.com/how-to-whitelist-emails/

Back to Top

 

I am having trouble logging in, what do I do?
Clear your Browser Cache, close your browser and try again. Your internet browser's cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they'll load more quickly upon future visits and while navigating through websites that use the same images on multiple pages so that you do not download the same image multiple times. Occasionally, however your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache.

If you are logging in from your work computer, consider consulting with your system administrator.  Your company’s firewall may prevent you from joining the session.  If this is the case, access must be granted from your admin before it will allow you to log in. This is not typical but does sometime occur.

Also check that you have a recent version of flash on your computer.

If you cannot get on then you can either contact us by calling 1-855-820-9200, or email us at DaleCarnegieDigital@dalecarnegie.com.

Back to Top
 
 
How should I prepare for my Live Online learning program?
Every week we offer a free, 30-minute "Kickoff to Online Learning" session. This session is a fun way to make sure your audio connection is good, how to use the interactive tools available in Adobe Connect, and how you can get the most out of your learning program. See the schedule of upcoming dates for this session.
 
Also, review these tips to success in the online classroom!
  • Turn off email, phones, IM tools and clear distractions from your training area.
  • Get into the game; participate! Prepare to be called by name.
  • Use the Raise Your Hand feature when you have a question or comment.
  • Be patient waiting for a response to chat messages.
  • If you leave the session, use the step away/step in button to let others know when you leave or return.
  • Eliminate background noise. Locate yourself away from other conversations, TV, music, pets, children, and coworkers.
  • Go to a private room or cubicle for the duration of your session.
  • Use a noise reducing headset and microphone.
  • Have fun and engage other colleagues in discussion!

Back to Top

 

What if I have difficulties joining my program using Adobe Connect?
The first thing we suggest trying is to copy and paste the link into a new internet browser (ie. Internet Explorer, Firefox, Chrome, Safari). If you have many programs open, it may help to close them down. If you are logging in from your work computer, consider consulting with your system administrator. Some companies’ firewalls may prevent you from joining the session and access must be granted from your admin before it will allow you to log in. This is not typical but does sometimes occur.
 
Billing and Customer Support: 1-855-820-9200
 
 
 

How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

Phone:  1-855-820-9200 (Mon-Fri ,  8AM-5PM Eastern and during all scheduled Live Online Sessions)

      Email:  DaleCarnegieDigital@dalecarnegie.com.