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Competency-Based Badges

Dale Carnegie Professional Badges are structured around the essential workplace competencies taught in our Live Online and in-person classroom courses.

Use this page to help identify the competencies you want to develop in yourself or your team, set a goal for the level you wish to attain, and then choose courses that align to your needs.

Active Listener Badge  


Primary Competencies
External Awareness, Interpersonal Skills

Related
Attitude, Coaching, Communication, Conflict Resolution, Customer Experience, Diversity

 


Active Listener
Seeks to understand all perspectives; remains mindful of self and others; brings a thoughtful, positive attitude to interactions.

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Cool Headed Badge  
Primary Competencies
Stress Management, Decision Making

Related
Accountability, Adaptability, Attitude, Conflict Resolution, Creative Thinking, Interpersonal Skills
 


Cool Headed
Keeps calm and collected when dealing with difficult people or challenges; exercises adaptive, creative thinking in all situations; diffuses tension with a friendly, objective attitude.

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Customer Focused Badge  


Primary Competencies
Customer Experience, Professionalism

Related
Accountability, Attitude, Communication, Customer Acquisition, External Awareness, Initiative, Selling, Stress Management

 


Customer Focused
Keeps the customer's needs in mind at all times; remains accountable for the words and actions of oneself and one's business; strives to provide the highest levels of service.

Customer Focused Badge Coming Soon

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Diplomat Badge  


Primary Competencies
Conflict Resolution, Interpersonal Skills

Related
Communication, Diversity, External Awareness, Influence, Leadership, Negotiation, Stress Management, Teamwork

 


Diplomat
Handles disputes and differences of opinion with poise; cultivates respect and influence through well-reasoned words and actions; encourages cooperation and mutually beneficial solutions.

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Effective Communicator Badge  


Primary Competencies
Communication, Influence

Related
Adaptability, External Awareness, Interpersonal Skills, Negotiation, Professionalism, Technology

 


Effective Communicator
Influences others through compelling stories and evidence; adapts to live and virtual audiences to make the greatest impact; empathizes with others to form meaningful relationships.

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Innovator Badge  


Primary Competencies
Adaptability, Change Management

Related
Creative Thinking, Diversity, Leadership, Management Controls, Technology, Vision

 


Innovator
Excels in times of transition and uncertainty; adapts easily with new situations and technology; creates breakthrough solutions that effect positive change.

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Leader Badge  


Primary Competencies
Leadership, Values

Related
Accountability, Attitude, Coaching, Communication, Decision Making, Influence, Interpersonal Skills, Professionalism, Results-Oriented, Teamwork, Vision

 


Leader
Inspires others to be their best; embodies the values and ideals of a true leader; interacts with colleagues, teams, and clients with impeccable professionalism.

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Organized Professional Badge  


Primary Competencies
Results-Oriented, Decision Making

Related
Accountability, HR Management, Initiative, Management Controls, Professionalism, Stress Management, Teamwork, Technology

 


Organized Professional
Manages time and projects productively; works within organizational hierarchies and delegates effectively to achieve results; demonstrates a calm, proactive approach to new challenges.

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Sales Pro Badge  


Primary Competencies
Customer Acquisition, Selling

Related
Accountability, Adaptability, Attitude, Communication, Customer Experience, Interpersonal Skills, Negotiation, Professionalism, Stress Management

 


Sales Pro
Consultatively listens to client needs to craft a win-win solution; demonstrates a positive attitude and dauntless professionalism to build relationships; negotiates in a fair and friendly way.

Sales Pro Badge Coming Soon

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Strategic Thinker Badge  
Primary Competencies
Creative Thinking, Vision

Related
Change Management, Decision Making, HR Management, Results-Oriented, Technology
 


Strategic
Focuses on the big picture to solve problems; tackles challenges in creative, innovative ways; considers all angles.

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Team Player Badge  


Primary Competencies
Teamwork, Attitude

Related
Accountability, Adaptability, Coaching, Diversity, Initiative, Results-Oriented, Values

 


Team Player
Sets a positive example when collaborating and mentoring; thrives with diversity; tackles new challenges with enthusiasm.

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Trusted Advisor Badge  
Primary Competencies
Accountability, Influence

Related
Adaptability, Communication, Creative Thinking, External Awareness, Interpersonal Skills, Negotiation, Vision
 


Trusted Advisor
Recognizes unsuspected opportunities for improvement; communicates persuasively with both internal and external clients; earns trust and respect by remaining accountable.

View Trusted Advisor Courses